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Jowelboy's avatar
Jowelboy
New member | Level 2
6 years ago
Solved

Windows defender picks up a warning from .dropboxcache - what is that?

My Windows defender has been going off lately after spotting what it thinks is a Hacking tool: "HackTool:Win64/ProductKey.G!MSR" and it's always in my .dropbox cache\new_files.  It's happening every ...
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  • Rich's avatar
    Rich
    6 years ago
    Jowelboy wrote:

    "HackTool:Win64/ProductKey.G!MSR" and it's always in my .dropbox cache\new_files.

    It's likely just a false positive. Although rare, it can happen on occasion due to the way files are stored in the cache. Best to add the .dropbox.cache folder to your antivirus exclusion list.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
6 years ago
Jowelboy wrote:

"HackTool:Win64/ProductKey.G!MSR" and it's always in my .dropbox cache\new_files.

It's likely just a false positive. Although rare, it can happen on occasion due to the way files are stored in the cache. Best to add the .dropbox.cache folder to your antivirus exclusion list.

  • Jowelboy's avatar
    Jowelboy
    New member | Level 2
    6 years ago

    Thanks for that.  I suspected that might be the case.

    Appreciate your quick response.

     

    Ian

    • kennyvan's avatar
      kennyvan
      New member | Level 2
      5 years ago

      I think it's better to use any other antivirus instead of Windows Defender. After reading McAfee live safe review at https://antivirus-review.com/mcafee-review I've started using it and it has no conflicts with Dropbox because I often have the same issues with Windows Defender as you have. And adding to the exception list does not work in my case. And I have to do this after each update and it is annoying. 

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