iOS 11 uploading duplicates

[Thijxx]

After uograding to iOS11 all photos are being uploaded again. Since Dropbox uploads and stores duplicates ‘by (lack of proper) design’ this is a problem.

[Jane]

Hey Thijxx & mikeblackisle, I’m just following-up on your initial request. 

As you’ve mentioned that you’ve been experiencing the same behavior (& if it’s not too much trouble for you), could you raise a ticket with our team, as per Rich’s advice? 

Once you do, please let me know a ticket ID to reference in your reply, so that I look it up internally and make sure someone gets on it soon.

Thanks in advance & I'm looking forward to hearing back from you! 

[amw92]

I'm not sure how to raise a ticket. Please could you give me the link to raise a ticket.

[Jane]

Hey amw92, 

Thanks for posting this question on the Community, welcome aboard! 

You could easily log a ticket with our team here: https://www.dropbox.com/support?ref=dropboxsupport, so that we access your account details. 

Once you write us, please include your ticket ID in your next post here, so that I search it up internally and make sure that a colleague gets on it as soon as possible. 

Thanks in advance & I'm looking forward to hearing back from you! 

[amw92]

This links to a self help area so you end up in a loop of wanting to contact you and then it directs you to a self help progress. I just want to raise a ticket.

[Jane]

I understand amw92, let me send over some additional steps below: 

As you’ve mentioned that you couldn’t submit a request, could you try following this flow: “Email/ Other/ & then choose "Email now”?  On the “Other details” field there, please fill in any additional info on what you’re experiencing, that would help our team determine the case. 

Shortly after you hit submit, you should receive a follow-up email with a 7 digit ticket number. 

Please include it in your next post, so as to make sure a colleague works on that with you as soon as possible. 

I’ll be awaiting your next post here!

[amw92]

Hi this is the ticket Ticket #7331666: DB: Duplicate Photos

[Jane · Accepted solution]

Hey 

amw92

, I appreciate your swift follow-up! 

I've located your support request on our system and I can see or colleague has replied to you there as of yesterday regarding yteh issue you've experienced asking more information & they're awaiting your reply, so that you proceed to resolution together. 

At your convenience, could you check your inbox for our latest message and let me know here if can't find this email, so that I make sure to send that again? 

Hope this gets resolved soon & I wish you a lovely rest of the day ahead!

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