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macOS on File Provider - Identify non-supported files

macOS on File Provider - Identify non-supported files

NWKent
Helpful | Level 5

On the Dropbox sync page in the Dropbox for macOS on File Provider there is the statement that:

"You are not eligible for the updated Derobox for macOS on File Provider at this time. Your Dropbox folder contains some file types that are not supported."

How do I find out what files these are and where they are?

I appear to be in a nasty half way house at the moment!

1 - I can only open half of the files in my local Dropbox folder - I get a message that the application (e.g. MS Office) cannot read the file;

2 - On the web client I cannot preview any file I receive the following error 'This file cannot be previewed because you are offline'. I am clearly not offline as I am accessing Dropbox!

3 - Desktop app states that it is updating 19,417 files and is not changing, there are no Sync issues identified;

4 - Sync appears to be working, I just can't access the files!

5 - There are no sync icons visible so I am unable to see the state / staus of my local files.

Dropbox Location = /Library/CloudStorage

Browser - Chrome

Op Sys - Ventura 13.4.1

I have spent hours over the weekend to try and find out what is going on.

The latest updates appear very unstable and have made the product virtually unusable.

Any thoughts anyone?

Thanks

 

15 Replies 15

Jay
Dropbox Staff

Hi @NWKent, thanks for bringing this to our attention.

 

Could you attach a screenshot showing where you're seeing this message about the unsupported file types?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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NWKent
Helpful | Level 5

Standard Dropbox message by the looks of it.

 

Screenshot 2023-07-24 at 16.06.05.png

Jay
Dropbox Staff

Do you have anything in this article (such as an iPhoto library or certain file types) which could be affecting the move to File Provider?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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NWKent
Helpful | Level 5

Hi

I do not have any files identified in that link.

Cheers

Megan
Dropbox Staff

Hi @NWKent, can I send you an email in order for us to have a closer look into this? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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NWKent
Helpful | Level 5

Hi by all means drop me an email and we can pick this up.

Thanks

Nancy
Dropbox Staff

Please check your email address, when you can, @NWKent and reply back to me. 

 

Cheers!


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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NWKent
Helpful | Level 5

Hi

Done.

Thanks

Krytolandros
Explorer | Level 4

Please report back when you have solved this issue with the solution; others are having this problem, too. Thanks!

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    johnhalldesign Helpful | Level 7
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