Delete, edit, and organize
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Using the Mac version 88.4.172 of the Dropbox app on my 2015 MacBook Pro (with the latest Catalina macOS 10.15.2). Dropbox has been stuck for several weeks on 39 files syncing. I use Smart Sync for a number of folders.
These are the steps I’ve taken to try to fix this issue:
What else can I do?
Hi - I still have not heard from anyone from Dropbox on what I should try next? I see they are responding to others, but not to me....
Hi @elizabethd3333!
I got your back. You have an email from me in the address associated with your Community profile.
Since you've tried everything offered in this dicsussion, I will look into device details and we'll take it from there.
Thank you!
Fiona
Community Moderator @ Dropbox
dropbox.com/support
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I had the same problem. After troubleshooting it several different ways and not succeeding even after the "fix permissions" method did not work, I uninstalled AVG antivirus. Quit and restarted Dropbox. All my files got synced and problem solved.
Hope this helps.
After 3 monthos of this BS, I finally found a solution. I FIXED IT! With no help from anyone at this company. Seriously this was such an easy fix and it has dragged on for months making my job much harder and more time consuming. Customer support is a joke and if my clients did not use this company I would close my account ASAP.
Not even a phone number for support? WTF?
To tell you the truth, I didn't try all the suggestions because I couldn't. I didn't even understand most of them.
But all the files I was having trouble with were 1 file type--PowerPoint. So Dropbox tech support suggested I troubleshoot that. I went to Microsoft tech support. They reinstalled a new version and the problem resolved.
I still get odd, random messages about files syncing for no reason I can tell. But I haven't had that endless loop again.
Sadly same issue only I have 12 that have been stuck for days now.
I have tried all the fixes mentioned and searched for any errors but can't see anything obvious.
Runing Mac Catalina with the internal HD as the Dropbox folder (though not the boot drive)
Anythoing else I could try, many thanks.
Hi there!
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