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Backup Filled Up All Space - How to Delete It?

Backup Filled Up All Space - How to Delete It?

ALynnM
New member | Level 2

I accidentally tried to backup a large file and filled up all my available space on Dropbox. I searched the FAQs and ended up downloading the Desktop App which was supposed to allow me to delete the backup. It let me stop the backup, but did not free up the space taken up on Dropbox by the unintended backup. I keep getting the message that all my available space is used up and I need to upgrade. I can see that over 95% of my space on Dropbox is used by that backup. How do I reclaim the space used by the Backup? I've been searching and reading and have found nothing to help. I'd appreciate helpful directions.

1 Accepted Solution

Accepted Solutions

Megan
Dropbox Staff

Hi @ALynnM, let's jump right into this! 

 

It sounds like you accidentally enabled our Backup feature, and now you need to delete it, in order to free up space in your Dropbox account. 

 

You mentioned that you were able to disable the feature, right? If you need to confirm, you can check more when visiting this page. 

 

Provided that Backup is disabled, you could then delete the content that you don't need off of your Dropbox account. Can you give it a go?

 

I hope this helps!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

3 Replies 3

Megan
Dropbox Staff

Hi @ALynnM, let's jump right into this! 

 

It sounds like you accidentally enabled our Backup feature, and now you need to delete it, in order to free up space in your Dropbox account. 

 

You mentioned that you were able to disable the feature, right? If you need to confirm, you can check more when visiting this page. 

 

Provided that Backup is disabled, you could then delete the content that you don't need off of your Dropbox account. Can you give it a go?

 

I hope this helps!


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

ALynnM
New member | Level 2

OUTSTANDING!!!! That worked. Thank you so very much. I'm back in business.

Megan
Dropbox Staff

Amazing news @ALynnM!

 

If you need anything else, you know where to find us! Also, have a great month ahead. 😎


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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    ALynnM New member | Level 2
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