Can't edit dropbox files with Excel online

[ABHem]

I Can no longer open Excel files to edit. This has worked perfectly up until about a week ago. The excel page is just blank, see below.

[Fiona]

Hi @ABHem. Thanks for your first thread in our Community! 

I greatly appreciate the screenshot.  Sometimes browsers won't load all the elements of a page when not "refreshed" let's say. You can try the following: 

1. A different browser or an incognito window (private browsing mode  )
2. Clear your browsers cache: http://www.wikihow.com/Clear-Your-Browser's-Cache
3. Restore your browser to it's default settings. 

Let me know if this solves the problem. I will be right here to assist further if need! 

Thank you. 

[ABHem]

Thanks for your prompt reply.

The cache didn't change anything, but when trying to open in Safari (instead of Chrome) I got this message (see screenshot). It wants me I need an Office 365 subscription. Is that something new? I've always been using excel online for free to edit my Dropbox files.

[Fiona]

What type of account do you have @ABHem ? You can see your plan here: https://www.dropbox.com/account/plan

Thanks for the additional info. 

[ABHem]

We're on Dropbox Business Standard. Thanks.

[Fiona]

Glad to hear that you are on a team @ABHem . This is no technical issue luckily. Check here please: https://www.dropboxforum.com/t5/Installs-integrations/Why-do-I-need-a-license-to-edit-Word-and-Excel...

Hope this helps! 

[ABHem]

Ok, thanks! Is this new? I've always edited without licence up until now.

[Fiona · Accepted solution]

Licenses where always required for a Business account to access Office Online.

Here is our Official Help Center article about this: https://help.dropbox.com/installs-integrations/third-party/microsoft-office-faq

There is a thread where this same issue is being discussed: https://www.dropboxforum.com/t5/Installs-integrations/Why-do-I-need-a-license-to-edit-Word-and-Excel...

I am here for any further questions of course. 

[ABHem]

Thank you. I guess we've just been lucky up until now 🙂

[TheOtherGreg]

I am having this same problem -- I cannot edit an Excel document from Dropox online.  I can do so with a Word document.   I have a Microsoft 365 account (license).  

Might there be a workaround?