'Couldn't delete item' - I can't delete any folder or file or change how has access to anything

[Matt Busfield]

Afternoon

I'm trying to free up space on my dropbox account but keep getting the message 'Couldn't delete 1 item'

I also get an error when trying to remove access to some on a file.

Any help would be appreciated.

Thanks

Matt

[Jay]

HI @tyeik, are these files in a team folder, shared folder or a private folder?

Have you tried contacting the support team already regarding this matter?

[tyeik]

@Jay  It looks like it used to be a team folder maybe at one time. I am not sure. But there are no team members shared in the parent or sub directories. This is in a business account. I have sent a request to support, waiting to hear back from them.

[Jay]

Could you provide me with the ticket ID in order to locate it on the system?

[tyeik]

@Jay

Ticket# 22725840

[Jay]

Thanks for the info, I can see you're already in contact with a support agent. They'll be able to assist with this from there on.