'Couldn't delete item' - I can't delete any folder or file or change how has access to anything

[Matt Busfield]

Afternoon

I'm trying to free up space on my dropbox account but keep getting the message 'Couldn't delete 1 item'

I also get an error when trying to remove access to some on a file.

Any help would be appreciated.

Thanks

Matt

[Nancy]

Welcome to the Community, @Matt Busfield!

Just to clarify, are you receiving this error message only for a specific file, or multiple ones? 

Is this happening for a personal file that you created on your Dropbox account or a shared one instead? 

Let me know, and we’ll take it from there.

[Matt Busfield]

Hi Nancy

Thanks for the reply. It is happening on all files / folders. Even ones I have created and not shared with anyone.

Regards

Matt

[Nancy]

Thanks for that, Matt!

Out of curiosity, do you currently have the desktop app installed on your device? If yes, I’d like you to try and delete a file from there and let me know if any type of error message pops up.

Other than that, can you also switch web browsers, and see if the error persists?

[Tricia51]

I am having the same problem

All my files are resisting being deleted but i am getting plenty of messages to expand my drop box capacity! If you find an answer, I'd be most grateful.

[Jay]

Hi @Tricia51, are you trying to delete the files from the Dropbox site, the mobile app, or via the Dropbox folder on your machine?

[Matt Busfield]

Morning

I don't have the desktop app installed (I've always used it through a browser) and I tried this on Chrome, Edge and on an IOS device and get the same results unfortunately. 

I could try downloading the app and giving it a go on there if you think that would work?

Regards

Matt

[Hannah]

Hey @Matt Busfield, just to clarify, are you trying to delete your files from the "all files" page or the "Home" page on dropbox.com?

[Matt Busfield]

Hi Hannah

I'm trying to do this from the 'All files' section. If I try and delete from the Home section under 'Recent' I get this message....

[Megan]

Hey @Matt Busfield, interesting, thanks for letting us know about that! 

Are you certain that the files/folders aren't shared with someone? Also, can you send me a screenshot from the mobile app, when you try to delete the file from there?