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'Couldn't delete item' - I can't delete any folder or file or change how has access to anything

'Couldn't delete item' - I can't delete any folder or file or change how has access to anything

Matt Busfield
Explorer | Level 4

Afternoon

 

I'm trying to free up space on my dropbox account but keep getting the message 'Couldn't delete 1 item'

 

MattBusfield_0-1684928799198.png

 

I also get an error when trying to remove access to some on a file.

 

Any help would be appreciated.

 

Thanks

 

Matt

34 Replies 34

Matt Busfield
Explorer | Level 4

Evening

 

I don't use the mobile app, I use safari as a browser for dropbox login.

 

I've tried this on shard folders and files and also ones that aren't but the result is the same....

 

MattBusfield_1-1685036766209.png

 

I can't actually remove anyone from any file or folder. I just get this message

MattBusfield_2-1685036829174.png

 

Thank you

 

Matt

 

 

Hannah
Dropbox Staff

Thanks for this additional info here, Matt.

 

Can you please let us know what your main browser is and which version you're using?

 

Also, have you tried to clear the cache of the browser, to see if that helps? 


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Matt Busfield
Explorer | Level 4

Hi Hannah

 

I've tried it in Edge and Chrome. Just cleared the cache for all time on Chrome and still the same issue 😞

 

Best Regards

 

Matt

Hannah
Dropbox Staff

Thanks for trying, Matt! Can you also let us know which browser you mainly use and which version?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Matt Busfield
Explorer | Level 4

No problem

 

Chrome and Edge are my main browsers both on the latest versions

 

Thanks

 

Matt

Jay
Dropbox Staff

Hi @Matt Busfield, what OS are you currently running on your device?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Tricia51
Explorer | Level 4

Thanks Matt

I managed to do it hooray!

Matt Busfield
Explorer | Level 4

Morning

 

I'm running Windows 10

 

Thanks

 

Matt

Matt Busfield
Explorer | Level 4

Morning Tricia

 

Interested how you managed this as I still have the same problem.

 

Cheers

 

Matt

Megan
Dropbox Staff

Hey @Matt Busfield, can I send you an email, in order for us to have a closer look into this? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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