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For the last couple of weeks the Paper app on Android has been acting up, I have several documents with formatting, mainly bullet list and pictures, when I tried to edit a document already in Paper I lose all of the formatting and even the pictures, I had to go to the desktop version an roll back to a previous version of the document, I can not edit or create new documents with formatting, my android version has been working good for years and all of the sudden I have this issue that is really inconvenient because I really need to use my phone or tablet to work on my documents, I'm not in front of my laptop all day.
I already uninstalled the Paper and the Dropbox apps a couple of times and reinstalled with no luck.
Any ideas of what might be the problem?
Hey @LuciLouWho & @JGHouston - sorry to hear you're still having issues with this.
I just wanted to let you know that the team is looking into this and we'll make sure to keep you posted once we have an update.
If you have anything to add or ask in the meantime, you can refer to the ticket you have with our support team.
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hi @JGHouston, happy Monday!
Trust to know that the moment we have any updates on this, we'll definitely share them with you in this thread. For now, things remain the same, while our team works on this.
Thank you for your enduring patience.
Megan
Community Moderator @ Dropbox
dropbox.com/support
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I changed my keyboard setting to Gboard and it fixed the issue for me too!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
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