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File request folder mysteriously deleted

File request folder mysteriously deleted

Testbed
New member | Level 2

Greetings,

I am a free Dropbox user, and have been using Dropbox's File Request function to obtain folders from people within my workgroup.


However, today the folder was mysteriously deleted, and (presumably since my account is free) I am unable to retrieve the files, nor check who did it. All that I can tell is that the folder was deleted (since it appears under the "deleted" section).

 

Retrieving the files isn't a huge issue since I can just get everyone to resubmit, but I was wondering if there was a ay to figure out how/why it got deleted? I went through the "events" section of the account and didn't see any notification of any of the members deleting the folder, so I'm not sure if this was a bug/glitch, or something else.

 

Thank you

3 Replies 3

Mark
Super User II

Hi @Testbed 

 

As long as it was removed within 30 days you can recover via https://help.dropbox.com/delete-restore/recover-deleted-files-folders. Then once recovered click on it and look at previous versions and that should show WHERE deleted it (or who)


 


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Testbed
New member | Level 2

Hi @Mark

 

Sorry if I'm blind, but I couldn't find the place where it mentions the previous versions.

 

Thank you

Nancy
Dropbox Staff

Hi from me as well, @Testbed!

 

The Activity option for your folder should be located on the bottom right corner of your screen (after opening the folder you wish to see the activity for).

 

The previous versions of your folder should appear on the sidebar.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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    Nancy Dropbox Staff
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    Testbed New member | Level 2
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    Mark Super User II
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