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Folder and file won't restore

Folder and file won't restore

culverking
New member | Level 2

Deleted a folder with a single file in it yesterday on my mac. Logged in via website today and can see the file and folder in the Deleted Files tab. When I select to restore it does not restore the file to the location before deleting, or at all, anywhere. I am not experiencing any sync issues and the app reports all files are up to date. No error, no confirmation modal.

 

I've used this process before, but right now just doesn't seem to want to work.

1 Accepted Solution

Accepted Solutions

culverking
New member | Level 2

I had tried that... however I think I subsequently resolved the issue. It's likely because the folder name was not unique and the one I deleted yesterday was the same name as other previously deleted folders. I realized this when I went to the directory where the folder lived and then turned on SHOW DELETED FILES.

I have a bad habit of making disposable folders without renaming from the standard `untitled folder` and so when I restored it, not only was the file I was looking for resurrected, along with it was months of files that lived momentarily on my computer in the `same` folder.

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3 Replies 3

Hannah
Dropbox Staff

Hey @culverking, thanks for bringing this to our attention.

 

Can you try from a different browser or a private browsing window, to see if that helps?

 

Keep me posted.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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culverking
New member | Level 2

I had tried that... however I think I subsequently resolved the issue. It's likely because the folder name was not unique and the one I deleted yesterday was the same name as other previously deleted folders. I realized this when I went to the directory where the folder lived and then turned on SHOW DELETED FILES.

I have a bad habit of making disposable folders without renaming from the standard `untitled folder` and so when I restored it, not only was the file I was looking for resurrected, along with it was months of files that lived momentarily on my computer in the `same` folder.

Hannah
Dropbox Staff

Happy to hear that the issue was resolved, @culverking!

 

If you need anything else, don't hesitate to let us know.

 

Have a great day!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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    Hannah Dropbox Staff
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    culverking New member | Level 2
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