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How to replace signers in pending signature requests? Or Cancel a pending signature requests?

How to replace signers in pending signature requests? Or Cancel a pending signature requests?

Trudy Tran
Explorer | Level 3

I am a Dropbox Sign Standard trail plan. I have 2 questions:
1. In your document, We can replace signers in pending signature requests on Dropbox Sign Standard plan. But I don't see this feature

https://faq.hellosign.com/hc/en-us/articles/12358679715597-How-to-replace-signers-in-pending-signatu...

 

2. I sent a signature requests. But I want cancel it, but don't see the feature (on admin and user). 

TrudyTran_0-1685413267921.png

 

3 Replies 3

Hannah
Dropbox Staff

Hi again, @Trudy Tran!

 

Regarding cancelling the signature request, the option you need to click is the "delete pending".

 

You can see all the steps here.

 

As for replacing a signer, you can only edit the signers if no one has signed the request yet; is it possible that someone already signed?

 

Let me know and we'll go from there.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Trudy Tran
Explorer | Level 3

As for replacing a signer, you can only edit the signers if no one has signed the request yet; is it possible that someone already signed?

 

For no one has signed the request yet.

Hannah
Dropbox Staff

Are you seeing the same behavior when logging in through a different browser or a private browsing window as well, Trudy?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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    Trudy Tran Explorer | Level 3
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