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I accidentally deleted my account and can't register again.

I accidentally deleted my account and can't register again.

Bayashi1031
Explorer | Level 3

I accidentally deleted my account and cannot register again. I really want to use the same e-mail address.

9 Replies 9

Megan
Dropbox Staff

Hey @Bayashi1031, sorry to hear about that!

 

Do you get any specific warnings when trying to log into the account?

 

Let me know more, and we'll take it from there!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Bayashi1031
Explorer | Level 3

Thanks for the reply! When I enter my email address to log in, it shows "Welcome back" and when I enter my password and hit enter, it shows "Invalid email or password"!

Rich
Super User II

@Bayashi1031 wrote:

When I enter my email address to log in, it shows "Welcome back" and when I enter my password and hit enter, it shows "Invalid email or password"!


It sounds like you're trying to sign in, rather than register a new account. If you truly deleted your account, you'll need to create a new one before trying to sign in. Have you done that yet?

 

 

If you've already registered a new account and you're still unable to sign in, I'd suggest that you reset the password.

Bayashi1031
Explorer | Level 3

I am trying to register a new account, not sign in, but when I enter my old email address, it shows as sign in. When I enter my password, it says "Invalid email or password".

Megan
Dropbox Staff

Hey @Bayashi1031, can you try this link instead? 

 

Also, are you certain the old account has been deleted? Did you receive an email confirmation about it?


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Bayashi1031
Explorer | Level 3

I have received an email saying it has been deleted. Is there a rule that if I delete a team administrator's account, I have to wait 7 days before I can register again?

Megan
Dropbox Staff

Were you the team admin in a Business plan @Bayashi1031

 

If that was the case, it'd show you a relevant error when trying to create an account. 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Bayashi1031
Explorer | Level 3

I accidentally signed up for a free trial of Team Admin and when I tried to change it I deleted it. I would like to create an account with the same email address. If I wait, will it be possible to create it?

Megan
Dropbox Staff

We'll do the best that we can, in order to help you as much as possible @Bayashi1031

 

I'd like to have a closer look into this, but in order to do so, I'd need some account-specific info. Would you mind if I was to create a ticket number, and reach out to you via email? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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