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Mass Deletion initiated by Dropbox on our Shared Team folder

Mass Deletion initiated by Dropbox on our Shared Team folder

Sqetch
Explorer | Level 3

Hi,

I was notified of a mass deletion on our shared folder today that we did not initiate.

Our entire team folder has been deleted without warning and without our knowledge. Activity states that is was done by the Team Admin (which is me) and Dropbox (as a member). None of the files can be restored through the GUI and I’m getting no response from Dropbox on the matter.
This is the worst service I have ever witnessed.

The shared folder in question was also removed and then somehow recreated since the empty shared folder states it was created today on the day of deletion. While the actual shared folder is over 3 years old and contained all our team data! So something or someone has deleted those files and then recreated the same folder. None of my staff members have done so and we see no indication of a breach since all of our access happens through a SSO and MFA. 
Since the fake team folder is created today there is no option to rewind since there is no history! 

I can see the folder being deleted in my activity yet I have no way of restoring it. This is actual madness!

Can someone here please assist? 

Thank you.

1 Accepted Solution

Accepted Solutions

Megan
Dropbox Staff

Hey @Sqetch, sorry to hear about that! 

 

Have you tried contacting our Support team about this, and if so do you have a ticket number available to share with me?

 

Keep me posted! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

7 Replies 7

Mark
Super User II

Hi @Sqetch 

 

Dropbox cannot delete the files on its own - something on one of your devices has initiated it. When they reappear back online click on one of them and click on 'see previous versions' and it'll show which device did it - look there as to what happened. The usual ones to look at are removable drive? network drive? 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


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Sqetch
Explorer | Level 3
What do you mean with “when they appear back online”?

I don’t see that happening…

Mark
Super User II

Sorry I thought you said you'd rolled it back.

 

Have you restored the files? Have a look at https://help.dropbox.com/delete-restore/rewind to try that OR you may need to rejoin the share / be invited back in


 


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Heart Did this post help you? If so please mark it for some Kudos below. 


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Sqetch
Explorer | Level 3
Mark,

As you can see in my initial post, there is no way to recover/rewind the folder. Dropbox can’t find any history of the folder.
It’s simply vanished and unshared for all members.

If this mass deletion was cause by one of our removable drives, why in the hell can’t I restore the files in the web UI? As a business member paying this much for safe file keeping I would assume these files are backed up online!

Regardless of this being solved, I am definitely switching FS provider because this is laughable.

Mark
Super User II

Shared folders need you to rejoin. You've never been able to do it via the Events list 

 

www.dropbox.com/share


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Sqetch
Explorer | Level 3

@Mark I’m afraid the deleted folder isn’t in there for me to join. I’m at the mercy of Dropbox support at this point. Who only work weekdays apparently…

Thank you for your efforts though!

Megan
Dropbox Staff

Hey @Sqetch, sorry to hear about that! 

 

Have you tried contacting our Support team about this, and if so do you have a ticket number available to share with me?

 

Keep me posted! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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