Microsoft Word documents won't sync

[mrflannery]

Hi!

Microsoft Word documents won't sync for me (I'm using a Mac). I've used Word and Dropbox for years and never had this problem before. I got a new computer recently and it all worked fine for the first week, and then yesterday Word just stopped synching. I open a document, work in it, and when I save, it saves to the hardrive but it won't sync--the red x icon appears.

All other file types are syncing just fine, including Microsoft Excel. I've tried restarting all the programs and the computer and I reinstalled Word. 

The strangest part is if I close the document and change the filename in finder, then it will sync. It does take longer though than if I do it with any other file type.

Or if I am in a document, do a "save as" and change the filename, the new file will sync. But if I'm working in a file and just hit save, it will save to my hardrive but it won't sync. I'm an editor and this is a huge problem for my workflow. Any suggestions? 

Many thanks!

[Shacka]

The above ticket has now been open more than 28 days

[Lusil]

Thanks for letting me know, @Shacka. 

I was able to locate your ticket and can see that it's being reviewed by a specialized member of the team. 

I've made sure to pass your comments along to them, and they'll get back to you as soon as they have more information on this. 

In the meantime, if you have any other questions for us, don't hesitate to give us another nudge. Thanks again!

[skyflyer]

@Lusil, I could not find a way to submit a ticket (!?) - the only option is to ask a chatbot and post to a community. So... what next?

[Lusil]

No worries, @skyflyer. 

I've sent you a ticket myself, so when you have the chance, check your inbox and we'll go from there. 

Thanks!

[Shacka]

Hi All,

Has anyone found a resolution/reason for this problem we are having?

This has been going on now for MONTHS!!!

Very stressed Dropbox user..

Shacka

[skyflyer · Accepted solution]

Hello!

Dropbox support helped me - I had to manually add dropbox to Full Disk Access and this apparently solved my issue. The steps:

1. Click on the apple icon in the top left hand corner of your screen
2. Select "System Preferences..."
3. Then "Security & Privacy"
4. Select the Privacy tab
5. Select "Files and Folders"
6. Under Dropbox ensure everything is checked
7. Select "Full Disk Access"
8. Under Dropbox ensure everything is checked
9. Select "Accessibility" 
10. Under Dropbox ensure everything is checked

Hope this helps.

[Shacka]

Thanks Skyflyer...

That worked BEAUTIFULLY......

Shame the 4th level of support couldnt have told me to do that 2 months ago...

Thanks again

Shacka

[mrflannery]

I think this actually worked for me too!! WHAT A RELIEF!!! Thank you for finally finding someone at DB with the right answer!!! 

[mat d]

THANK YOU!  This worked.  

[mspappas]

Think this worked for me, too!!!

Been a SUPER annoying issue!!!

THANK YOU!!!