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Microsoft Word documents won't sync

Microsoft Word documents won't sync

mrflannery
Helpful | Level 5
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Hi!

Microsoft Word documents won't sync for me (I'm using a Mac). I've used Word and Dropbox for years and never had this problem before. I got a new computer recently and it all worked fine for the first week, and then yesterday Word just stopped synching. I open a document, work in it, and when I save, it saves to the hardrive but it won't sync--the red x icon appears.

All other file types are syncing just fine, including Microsoft Excel. I've tried restarting all the programs and the computer and I reinstalled Word. 

The strangest part is if I close the document and change the filename in finder, then it will sync. It does take longer though than if I do it with any other file type.

Or if I am in a document, do a "save as" and change the filename, the new file will sync. But if I'm working in a file and just hit save, it will save to my hardrive but it won't sync. I'm an editor and this is a huge problem for my workflow. Any suggestions? 

Many thanks!

30 Replies 30

djayk
New member | Level 2
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why does the app need access to the ENTIRE disk, when it needs to sync files only a specific folder? 

the purpose of this security feature is to limit applications' access only to specific directories, i.e., the ones being synced 

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