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Missing all folders and files.

Missing all folders and files.

LeroyD
Explorer | Level 4
Go to solution

I went on Dropbox today and all my material, folders, files and contacts are missing. It's like I was never on Dropbox

15 Replies 15

ljsellers
New member | Level 2
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All of my files are missing too. If I suddenly have a second account, where is it and how do I get my files?

Hannah
Dropbox Staff
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Hey @ljsellers, to find out if you have another Dropbox account, I would suggest looking through your email accounts for emails from Dropbox.

 

This should give you a hint as to whether you've used another email address to sign up for Dropbox.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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jgtx
New member | Level 2
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I had another email account but the files are missing in that one also.

 

Hannah
Dropbox Staff
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Sorry to see you're missing your files, @jgtx.

 

Have you looked into your deleted files page and your events page, to see if you can find out anything about them?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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rachel-guz
New member | Level 2

Hello, I am missing all folder and files. I pay for Dropbox Plus through my Google Apps and I am using the correct email address associated with the payment. Can someone please assist?

Walter
Dropbox Staff

Hey @rachel-guz, sorry to hear about your missing files.

 

If you've ensured that you're looking at the correct account, can you check your deleted files page and the events page and let us know what you find?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Top contributors to this post

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    Walter Dropbox Staff
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    rachel-guz New member | Level 2
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    Hannah Dropbox Staff
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    jgtx New member | Level 2
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