Remove files from the vault

[stuckIntheValut]

I need to move files back to dropbox from the vault - the work around did not work.   

[Lusil]

Hey @stuckIntheValut, thanks for reaching out. 

Out of curiosity, are you not able to move them out when navigating through the website? 

If you get any error messages, could you send me a screenshot (without any personal information) of them? 

Finally, could you clarify exactly the steps and workaround you mention you've tried already?

Looking forward to hearing back from you!

[stuckIntheValut]

I contacted Dropbox chat and we tried several things, I finally thought of downloading the folder and then uploading it to Blackboard.  It is still in the Vault as of today but I will clean it out.

[Lusil]

Thanks for keeping us in the loop, @stuckIntheValut. 

If anything else comes up, just give us another shout. 

In the meantime, I hope you have a lovely day ahead!

[Barry9]

I put my folders into the vault, and now I realize that I want many of them back out again. Mostly I need them out so that I can work on them with apps. I regret jumping into Vault without being more careful. My working files are now in a place where I can't work on them. What am I missing?

How can I get my folders or files out of the Vault?

[Daphne]

Hi @Barry9, I hope you're well today!

Can you let me know if you're able to simply move the files out of the Vault like you would move any other file in Dropbox? Eg. Click "..." and choose move for the selected file.

If you're getting any errors, please send me a screenshot of that (excluding any personal info).

Let me know and we'll go from there!

[stuckIntheValut · Accepted solution]

I had the same issue - downloaded the files from the Vault and uploaded them to regular Dropbox - it works, takes a few minutes but got my files back in working order.

[Barry9]

Thank you, Daphne! Your suggestion worked. It took me a little time to figure out exactly how to do it, but I was able to fix my problem with your help. Sorry for the delay in thanking you. I got email about your post and--silly me--I tried to answer that. When I was younger, I was a bit faster on the draw.

All best

-Barry

[Uska]

I want to move a file from my vault to work with it and then return it to vault, having no luck transferring it back into my normal dropbox😔

[Lusil]

Hey there @Uska, thanks for joining us on this discussion. 

Could you let us know what happens when you click on the ellipsis (...) button that should appear next to the file you want to move out?

Do you get any error messages? 

Let us know what you find, cheers!