Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
I am using an iPad with IOS 12. When I try to save a file the “save” option is greyed out, even if I choose a folder. I have deleted the Dropbox app and reinstalled with the same result. Locking for assistance.
Hi @slikjunk, please provide a screenshot showing what you see after you tap the 'Choose' button on the bottom right of your last image, which confirms that you have chosen that specific folder.
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hey @slikjunk ; thanks for using Dropbox and welcome to our Community!
It looks like Dropbox may have not been set as a location in the Files app. Can you please open the Files app on your device and press ‘edit’.?
From there, under locations, you should see all available locations with Dropbox toggle off. Please switch this on and press 'done'.
After this is done then, please try again and let us know the results.
Thanks!
Walter
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join
It wasn’t in the files app, but this didn’t solve the problem. Everything is still greyed out.
Thanks for clarifying that for me @slikjunk .
In that case, could you update your device's OS and our app's version to the latest possible and grant the relevant permissions to our mobile app through your iPad's Privacy Settings?
Maybe that will do the trick
Walter
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join
Thanks for the suggestion, but I have an iPad Air and version 12 of IOS is as far as I can go. The ironic thing is I used to be able to save w/o an issue.
Hi @slikjunk!
Would you mind sending me a screenshot of where you're getting stuck there?
Also, if you could just let me know a step-by-step guide of the actions you take up until that point, that would be very helpful too.
Cheers!
Daphne
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
The steps I have taken is use the “Save to Dropbox” option in IOS. The “save” option is grayed out. It suggests “Choose a folder”, which I have done. I get the same result.
Attached I have 2 screenshots of those steps.
Just to clarify, even once you have tapped the "Choose" option to lock in the selected folder (just the top level of your account from what I see), the Save option is then still greyed out?
Also, which app is this that you're trying to save the file from? Just so that I can try and test this from my side too.
Do you only have this issue with this particular app or do other apps have the same issue?
Daphne
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
Yes, after “choosing a folder” it is still grayed out.
I have the issue on every app I have tried, including email and photos.
Hi @slikjunk, please provide a screenshot showing what you see after you tap the 'Choose' button on the bottom right of your last image, which confirms that you have chosen that specific folder.
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!