Why can't I open Microsoft files on my android mobile device

[matdelahaye]

I can't open a Word or Excel file on Dropbox on my Android phone.

From Excel app :

Open

Add a place

Dropbox

=> message box :

  Can't complete task

  Office encoutered a problem.

From dropbox app :

I click on an xlsx file

Open with

Microsoft Excel

==> Message box : Microsoft Office Integration would like access to the files and folders in your Dropbox. Learn More

=> I click on Allow (By the way, this message appear each time I try again, and I always click on Allow).

=> Please Wait

=> Opening...

Then I am back in the Open menu of Microsoft Excel

I click on "Browse" and find my file in Dropbox, I click on it

===> Microsoft Excel shuts down!!

Please help, thanks in advance.

[Walter]

Hey @matdelahaye - welcome to the Community and thanks for the report.

Our team is aware of this issue and currently working on a fix. 

You can subscribe to this incident through our status page for email notifications/updates as well. 

Let me know if there's anything you'd like to ask in the meantime.

[sbiggar5144]

This error is still occurring. Just as described. This was reported in 2021 and still no fix or workaround?!?

[Walter]

Hey @sbiggar5144, sorry to hear about this.

Could you let us know your device's exact OS and the versions of both the Excel app and the Dropbox app installed on your phone?

If you could also walk us through the exact steps you're taking that result in this error and send us a screenshot of it, I'd appreciate it.