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Can I downgrade my account and keep my bonus space?

Can I downgrade my account and keep my bonus space?

Noah Spurrier
Explorer | Level 3

I have a "Dropbox Basic" account with bonus space "Granted by Dropboxer". I want to upgrade my account to "Business". If I ever decide to not renew my "Business" account and downgrade back to a "Basic" account will I lose my bonus space?

6 Replies 6

Re: Can I downgrade my account and keep my bonus space?

Lusil
Dropboxer

Hey there @Noah Spurrier, thanks for posting your question here!

 

Generally, you won't lose your referrals if you upgrade or downgrade your subscription.

 

They'll be worth 500 MB if you are on a Basic account, in relation to the 1 GB space they are worth if you are on a paid subscription.

 

Once you downgrade, could you go to your Plan tab and see what it reports?

 

Give me a shout with any updates or any other questions, cheers!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Basic account free 10 GB

SevBox
New member | Level 2

Hello, I have a basic account free with 10 GB (as I had sponsored a lot of people when launching dropbox at the start).

I was wondering if by switching to the paid account and if I have then to cancel, will I find a basic account at 10 GB or the basic account at 2 GB?

Thank you for your help!

 

Re: Basic account free 10 GB

Lusil
Dropboxer

Hey @SevBox, thanks for checking in with us. 

 

I moved your post here, where another user asked something similar. 

 

Have a look at what I mention and let me know if you have any other questions. 

 

Cheers!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Re: Basic account free 10 GB

SevBox
New member | Level 2

Thank you Lusil!

Re: Can I downgrade my account and keep my bonus space?

Lusil
Dropboxer

Anytime, @SevBox

Wizard hat.gif


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Can I downgrade my account and keep my bonus space?

Noah Spurrier
Explorer | Level 3

I have a few terabytes of Extra Space storage I received early on granted by a Dropbox employee. I use less than 1 TB, so I'm not upgrading to get more storage. Rather, I am considering upgrading to Business Advanced plan ($20/month) for advanced features like the "Single sign-on", "Viewer History", "Audit logs with file event tracking", "Admin Console", and the 180 day Rewind and file recovery. My concern is that if I buy a year of the Advanced plan features and then after a year I decide I don't really use the features then can I downgradeback to the Basic plan (free) without losing the Extra space Granted by Dropboxer. I  don't want to comit to a year and then find that I can't go back to my free plan.

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