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Cancelled Dropbox Trial - Charged anyway?

Cancelled Dropbox Trial - Charged anyway?

JoshHughes
Explorer | Level 3

Hi all,

 

I have two Dropbox accounts that I have used in the past, I've logged into both to check them and note that neither of these accounts has an active Dropbox subscription (I had thought there was a system error or similar?). I've had no success with the Dropbox page itself, how do I contact someone to talk to them and get some help with this? I can't even determine which account the charge is related to, as the fee was taken via Paypal.

 

Please help..

7 Replies 7

Re: Cancelled Dropbox Trial - Charged anyway?

Jay
Dropboxer

Hi @JoshHughes, thanks for joining the Community!

 

As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

 

You can do this by logging into your account, clicking this support link, scrolling down to 'Submit a help request', and providing as much info as possible.

 

Keep me posted!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Cancelled Dropbox Trial - Charged anyway?

JoshHughes
Explorer | Level 3

Hi, when using the link you've sent me after I hit submit it shows the error "There was a problem completing this request".

 

I've tried multiple times.. I really have to say, Dropbox Support isn't Supportive at all...

Re: Cancelled Dropbox Trial - Charged anyway?

Lusil
Dropboxer

Hey @JoshHughes, did you try going to this link from a different private browser? 

 

Maybe rebooting your computer might also do the trick.


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Cancelled Dropbox Trial - Charged anyway?

JoshHughes
Explorer | Level 3

Neither option works, at this point, I've now made a formal complaint to Australian Financial Complaints Authority due to Dropbox's inability to assist me with this issue -  despite charging me a significant amount in error.

Re: Cancelled Dropbox Trial - Charged anyway?

Lusil
Dropboxer

I'm sorry to hear about your frustration on this, @JoshHughes

 

I'd be more than happy to help look into it a bit better, so I sent you a ticket myself. 

 

When you have the chance, check your inbox for my message and we'll take it from there. 

 

Cheers!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Cancelled Dropbox Trial - Charged anyway?

JoshHughes
Explorer | Level 3

Hi, I've logged in to https://www.dropbox.com/support/, and I can see that there is a Ticket, I click on View Tickets, I can see ticket #11543306, however when I click on "Open" it reloads the "YOur Ticket History" page, I can't access the support ticket.

 

I've tried in two browsers now, Chrome and Edge, with and private on both? This is so incredibly frustrating as a user.

Re: Cancelled Dropbox Trial - Charged anyway?

Jay
Dropboxer

hi @JoshHughes, you'll need to reply from your email address. Could you check your inbox or junk folder in order to respond to the ticket? Thanks!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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    Jay Dropboxer
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    JoshHughes Explorer | Level 3
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    Lusil Dropboxer
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