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How can I contact Dropbox support? Is there a phone number or email address?

How can I contact Dropbox support? Is there a phone number or email address?

Sz007
New member | Level 2

Is there an email, live chat or phone number for customer support?  I need to talk or chat with a live person or at least email someone to resolve an issue with my account.  I'm not finding this anywhere on the site.  Thanks!

1 Accepted Solution

Accepted Solutions

Re: How can I contact Dropbox support? Is there a phone number or email address?

Walter
Dropboxer

Hi @Sz007 & @em130; welcome to our Community.

 

May I ask what the issues you're facing are about and if there's anything I can do to assist?

 

That being said, note that your technical support options depend on what kind of account you have (Basic, Plus, Professional, or Business). To see the support options for your account, log in and go to dropbox.com/support

 

If you'd like assistance with a billing or account security specific matter, I'd highly recommend using an incognito window (meaning while logged out from any Dropbox account) and using the relevant options (be it the 'Can't sign in?' option or the 'Need help with a billing issue? one) from this page

 

I hope this helps to some extent while I'm always around if you have any more questions. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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139 Replies 139

Re: How can I contact Dropbox support? Is there a phone number or email address?

em130
New member | Level 2

I need to speak with someone in customer support.  This website just sends you around in circles and is very frustrating. Thank you.  -

and I'd like an email address as well as i assume dropbox will not answer the phone and probably won't respond to an email either.  I've been trying for days.

Thank you

Re: How can I contact Dropbox support? Is there a phone number or email address?

Walter
Dropboxer

Hi @Sz007 & @em130; welcome to our Community.

 

May I ask what the issues you're facing are about and if there's anything I can do to assist?

 

That being said, note that your technical support options depend on what kind of account you have (Basic, Plus, Professional, or Business). To see the support options for your account, log in and go to dropbox.com/support

 

If you'd like assistance with a billing or account security specific matter, I'd highly recommend using an incognito window (meaning while logged out from any Dropbox account) and using the relevant options (be it the 'Can't sign in?' option or the 'Need help with a billing issue? one) from this page

 

I hope this helps to some extent while I'm always around if you have any more questions. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

dropbox management

ddddw
Helpful | Level 5

 

What is the email address? I need to ask something to dropbox manager.

Please let me know the email address.

Re: dropbox management

Rich
Super User II

@ddddw wrote:

What is the email address? I need to ask something to dropbox manager.


If you mean Dropbox Support, you can find all of the options available to you on the Support page.

 

Re: dropbox management

ddddw
Helpful | Level 5
There’s no direct email?
I have to contact with manager.

Re: dropbox management

Rich
Super User II

@ddddw wrote:
I have to contact with manager.

Manager of what? What is it that you need help with?

 

As stated, the help options available to you are listed on the Support page. If your account includes email support, the option to open a request will be listed on the page.

 

Otherwise, let us know what you need assistance with and we'll be able to better direct you.

Contact dropbox

ddddw
Helpful | Level 5
There is a direct email to contact dropbox manager? I want to ask something directly.

Re: Contact dropbox

Rich
Super User II

@ddddw wrote:
There is a direct email to contact dropbox manager? I want to ask something directly.

As stated previously, the contact options that are available to you can be found on the Support page. If you explain what it is you need assistance with, we can better direct you.

 

It doesn't matter if you open a new thread (like you tried here). The answer will be the same.

Account

ddddw
Helpful | Level 5
I have a drop box account. I want to know the date the account was created. I want to change the password, but i cannot because the email account I used to create the drop box account is not in service. I have an Apple ID, whose address is the same as rhe drop box ID. Can I confirm that thr drop box account is my account? I want to know if the account was ever used to make payment and if the account has been inactivated. If none of these is possible, I want to removd the account. How can I do
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