I'm sorry to hear about the situation @leo3221.
Since you have a similar issue as the OP here, I've moved your post to this thread.
When you have the chance, you can follow these steps to submit a ticket with our Support team to look into this.
Let me know if you have any trouble with this!
Thanks for reaching out to us here @as26!
When you have the time, please check out Lusil's post here, and let me know if you have any questions.
Hope this helps!
I'm sorry to hear about your troubles with this @Pmppopa, I'd be happy to help out!
Could you share with me the ticket number that you received when you reached out to the team, so I can check on this from my side?
Also, when you submitted the tickets to our support team, did you do through this page by filling out the "Submit a help request" at the bottom?
If not, please can do so from that page to make sure that your case reaches the right department.
Looking forward to hearing back from you!
I have cancelled my dropbox subscription now TWICE, first time I was told by dropbox "They are sorry" but they cannot refund me for the months they charged regardless of my cancelletion months prior. I cancelled for a second time in Febraury of this year and have been charged regardless every month since. I have no idea why dropbox insists on stealing my money and making it virtually impossible to reach someone for customer service and support. I have been charged 11.99 for 10 months totaling 119 dollars. My phone's app store shows, with dates, when I cancelled the subscription and even called my bank to dispute these charges, which they partially reimbursed, but only for 4 months, which still leaves me out of 70 dollars.
I appreciate your prompt response I have for occasions where I've tried to make contact and have sent messages the first one I don't know what I did because it's not showing or did I receive an email acknowledging receipt of it however the other three do have ticket numbers the first being on:
10/30 ticket #11545242
11/03 ticket #1563089
11/04 ticket #11565762 I submitted
actual transactions info in last support reques
Thanks for the ticket number @Pmppopa, I've just passed along your comments to my colleague who is handling your case.
They'll be able to check on this with you in more detail and will assist you from there.
I'm really sorry to hear about your circumstances @pissedoffformercustomer!
Can you just clarify for me, were the charges made directly from Dropbox, or through the app store on your phone (Google/Apple)?
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