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Hello,
I took some time to review the terms of your HP Promotion:
https://help.dropbox.com/accounts-billing/space-storage/hp-promotion
The table indicates that HP Devices purchased on or after 9/1/2020 are to have a promotional offer of 100GB of Dropbox space for 12 months.
I purchased a HP 15t-dy200 Touch Laptop directly from HP's website on 11/26/2020. This laptop was assembled new on 12/03/2020, and was delivered on 12/10/2020. By all accounts it should have the 100GB Dropbox offer, however it only came with the 25GB offer through the pre-loaded software, which was added to my account.
Is there any way that support can fix this? I have receipts for my laptop purchase.
Thanks.
I'm facing the same issue, purchased my laptop on 20 Jan 2021, followed the steps, but received 25 GB space. @Daphne if possible, can you take a look?
Daphne
Community Moderator @ Dropbox
dropbox.com/support
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Sounds like this may be an issue. I too have experienced this situation with the HP promotion.
Daphne
Community Moderator @ Dropbox
dropbox.com/support
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I see an additional 25GB only. I just purchased an HP laptop a couple of weeks ago, so I should be receiving 100GB???
Daphne
Community Moderator @ Dropbox
dropbox.com/support
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I seem to be having the same problem. I was supposed to get 100gb and only got 25gb. I am also having trouble connecting my old computer to transfer data. I would appreciate some assistance.
Thanks,
Carolyn
Hey @ClickChick; sorry to hear you're having issues with this.
May we reach out via the email address that's connected to your profile here on our Community so that we can have a further look into the matter?
Walter
Community Moderator @ Dropbox
dropbox.com/support
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same here. i bought newly hp notebook omen and i received only 25 gb ? why? am i just bought refurbished notebook???
Walter, yes. Please contact me.
Carolyn
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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