I have a current dropbox account and completed all the required getting started steps. Upon purchasing my new dell computer, the 20GB promotion offer says login to the account and completed the getting started guide. I've completed it all. So how can i claim the promotion? NOthing shows up. Thank you
Hey there @sunyrajput10,
Initially, you can redeem promotional space that came with a device by following the relevant instructions in this article.
You can also check out your support options here and contact our Support team via email through this link.
Nonetheless, if there's anything we can help with or you have any other questions, don't hesitate to give us a nudge here. Thanks!
I bought a new Dell Inspiron 3 weeks ago (mid March 2020) with a 30 GB Drop Box promotion. I registered for the promotion and it seemed successful. I then went through the 6 steps (opening a new account etc.) in 'Getting Started' as required but it is still not working. It is very time consuming and frustrating. Regards Maria.
Hi there @Maria M, I'm sorry to hear you're having issues with this!
Since you mentioned that it appeared to be successful at first, did you see the space added to your account?
Is it possible that you may have redeemed the promotion under an account associated with another email address at all?
If you go to your Plan page here, do you see the Dell promotion there or the "Getting started" completed? You'll see this towards the bottom, you may need to click the "View more earned space" to see everything.
Keep me posted!
I got a app popping up on my brand new G7 Dell laptop, telling me I would get extra GB for my dropbox account for a year if I followed the steps. I followed the steps and it downloaded dropbox for me. It managed to automatically log me in, but I only have the
If I check my plan:
I don't see the Dell promotion.
I already had a free account that I created just a few weeks ago, but according to this link, the 30GB is for existing users too:
I bought my laptop on the 5th of April 2020. Could you help me out?
The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.Sound good? Let's get started.
For more info on available support options, see this article.
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