I have not deleted anything, and every, single one of my file folders is empty. I had a LOT of important graphic design work in those folders and it is ALL GONE. How do I get it back? I did NOT delete any of it. I have not changed my subscription, or anything else. The files have just disappeared. Please help!

Wow what a condescending response. I was reading this back and forth to figure out what may have happened to several of my files. I had a ton of images on dropbox and they are all gone (but yet their associated text files remain), and I have not even opened that folder in a couple of months, so there is no way I deleted them. Dropbox is clearly having problems and these condescending responses are not helpful. Maybe it will happen to you someday and you can see how frustrating it is. I am paying for dropbox, so this is extra frustrating.

Yea. Thought DropBox WAS my back up.

Hey FLHowe, Welcome to the Dropbox Community! As a first step, please follow Mark's advice, so as to look up for your missing files on the Deleted Files page. If you remember any filenames, you may also use the search option on your account to check if any of these files were uploaded. [IMAGE LINK IS BROKEN AND CANNOT BE DISPLAYED] Do your files show up there? Secondly, I'd like to ask you to have a look at your account's Events page, where you have an overview of all activity in your account including files events (adds/edits/deletes), as well as adding or removing shared folders. Adds, edits, and deletes that happened at roughly the same time are grouped together and these events are sorted by time, starting with the most recent changes at the top of the page. Were the files added there? Please have a look at the options above and keep me updated here on the results! Warm regards, JaneA

Hey @FLHowe & @BenTan, I'm here to follow-up on the matter and your open support requests. Please keep in mind that deletion events can sometimes happen when someone reorganizes files in a new location or moves them to their desktop. Since the files are no longer in the Dropbox folder, those changes are synced to both the website and other connected devices. Secondly, please keep in mind that deletions may occur if the Dropbox folder is placed on an external drive and it gets disconnected accidentally without being unlinked, since this is perceived by Dropbox as moving files to a different location. If you've already written in to us on the case, I’d be glad to follow-up on your open tickets and make sure that a colleague gets on them soon. Please let me know your a ticket number in your reply here. It's a 7 digit number, which you can find on the email heading that you receive soon after you submit your support request. Will be awaiting your messages here, JaneA

Ouch :( Lesson learnt the hard way - always check what you are doing (and dont assume) and have secondary backups.

ALL MY FILES ARE MISSING! | The Dropbox Community

29 Replies

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Mark
Super User II
9 years ago
Start at www.dropbox.com/help/296
Jane
Dropbox Staff
9 years ago
Hey FLHowe,

Welcome to the Dropbox Community!

As a first step, please follow Mark's advice, so as to look up for your missing files on the Deleted Files page. If you remember any filenames, you may also use the search option on your account to check if any of these files were uploaded.

[IMAGE LINK IS BROKEN AND CANNOT BE DISPLAYED]

Do your files show up there?

Secondly, I'd like to ask you to have a look at your account's Events page, where you have an overview of all activity in your account including files events (adds/edits/deletes), as well as adding or removing shared folders.

Adds, edits, and deletes that happened at roughly the same time are grouped together and these events are sorted by time, starting with the most recent changes at the top of the page. Were the files added there?

Please have a look at the options above and keep me updated here on the results!

Warm regards,

JaneA
BenTan
New member | Level 2
9 years ago
Same thing happened to me! I haven't deleted anything and now I have two folders with no content in them which previously had all of my work... I'm absolutely screwed if these files don't return
BenTan
New member | Level 2
9 years ago
I'm missing huge amounts of work out of two folders with absolutely no explanation. I haven't deleted the files and haven't done anything out of the ordinary. I can search for the old folders when I use dropbox in my browser, however when I go to click on the files they say they've been deleted – of which I can't find them in the deleted files section.. This is HUGELY frustrating.

I'm completely screwed if this doesn't get resolved – has anyone else been suffering from this?
Mark
Super User II
9 years ago
Have you followed JaneA's advice?
Sanchez
Dropbox Community Moderator
9 years ago
Hey BenTan, welcome to our forum!

I have moved your post here, so we can concentrate our efforts all in one place.

FLHowe & BenTan, have you tried the suggestions offered above by Mark and Jane? If you have, and are not successful in locating your files, I suggest you write in to our support team here for further investigation and troubleshooting. Our team will take a look at your account, and discuss your restoration options with you!

Thanks!
FLHowe1
Helpful | Level 5
9 years ago
As I said, I have not deleted any files at all. So, that option won't help me. I found a contact form for DropBox that I found to submit my issue.
FLHowe1
Helpful | Level 5
9 years ago
Neither of these work. If I click "show deleted files" the same empty file folders show up, but NONE of the content. The Events folder does not show any history of me deleting these files. We are talking at least 100 files, including the graphic art I created for my son's cause logo. (he is a pediatric cancer survivor) plus three years worth of work for a non-profit organization. GONE.
FLHowe1
Helpful | Level 5
9 years ago
Did not work. Events does not show me deleting these files. Which I wouldn't have deleted them. It's ALL of my work. ALL of it. Obviously something DropBox did to my account because it would have been impossible for me to "accidentally" delete at least 100 files at the same time.
FLHowe1
Helpful | Level 5
9 years ago
I did that yesterday. Submitted a support ticket. Hopefully they can help me.