cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
We want to make our Community work for you and we need your help. Take our short survey!
Close

Dropbox files & folders

Get in sync with the Dropbox Community. Our members can answer all your questions on Dropbox files and folders. Join a discussion or start your own today.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

The Dropbox app can't sync one file

Highlighted

The Dropbox app can't sync one file

New member | Level 2
New member | Level 2

Dropbox has recently reported a 'sync issue' - "Couldn't upload. Give Dropbox permission to access this file".

 

The file is 'Lenovo Migration Assistant.lnk' and it's been on my hard drive for months without generating an error, in a folder with other files that are being uploaded ok. 

 

The "How to fix" link doesn't list this actual error message but I have tried some of the suggestions for the errors quoting 'upload' problems, but the commands given fail.

 

I have a Lenovo ideapad 330S running Windows 10 Home, Version 10.0.18363 Build 18363

1 Accepted Solution

Accepted Solutions
Highlighted

Re: Dropbox Sync Issues

Dropboxer
Dropboxer

Hi there @Gogabz, I'd be happy to help look into this with you. 

 

Could you try, as a first step, the following in the exact order listed, and see if they do the trick?

  • Click on the Dropbox icon in your system tray.
  • Go to the gear in the Notifications panel.
  • Select Preferences...
  • Navigate to the Account tab.
  • Click anywhere in the window under the tab.
  • Hold down the Alt+H keys.
  • Click on the Fix Hardlinks button.
  • You may be asked for your computer's login credentials, in which case, please enter them.
  • Wait a bit to see if Dropbox resumes syncing.

If you're still having trouble, repeat the same steps, but on the seventh one, click on the Fix Permissions button, instead. 

 

Let me know how it goes, thanks!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

5 Replies 5
Highlighted

Re: Dropbox Sync Issues

Dropboxer
Dropboxer

Hi there @Gogabz, I'd be happy to help look into this with you. 

 

Could you try, as a first step, the following in the exact order listed, and see if they do the trick?

  • Click on the Dropbox icon in your system tray.
  • Go to the gear in the Notifications panel.
  • Select Preferences...
  • Navigate to the Account tab.
  • Click anywhere in the window under the tab.
  • Hold down the Alt+H keys.
  • Click on the Fix Hardlinks button.
  • You may be asked for your computer's login credentials, in which case, please enter them.
  • Wait a bit to see if Dropbox resumes syncing.

If you're still having trouble, repeat the same steps, but on the seventh one, click on the Fix Permissions button, instead. 

 

Let me know how it goes, thanks!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Highlighted

Re: Dropbox Sync Issues

New member | Level 2
New member | Level 2

Hi Lusil,

 

That worked - many thanks.

 

I tried the Fix Hardlinks option - no login credentials required - then restarted. The error was still there.

Did the same using the Fix Permissions option. Again the error was still there.

 

I went into File Explorer to look at the file permissions (not that I know much about them) & while I was doing that I noticed the error on the Dropbox icon had disappeared. Presumably I just hadn't waited long enough for syncing to complete but unfortunately that means I can't say which option worked.

 

But anyway, many thanks again.

Highlighted

Re: Dropbox Sync Issues

Dropboxer
Dropboxer

Thanks for keeping me in the loop, and glad to hear that you were able to resolve your concern, @Gogabz

 

If anything else comes up in the future, don't hesitate to give us another nudge. 

 

In the meantime, I hope you have a lovely day ahead! 


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Dropbox is syncing forever

New member | Level 2
New member | Level 2
Highlighted

Re: dropbox syncing forever

Dropboxer
Dropboxer

Hi there @skero, thanks for checking in with us. 

 

I moved you here, where another user had a similar issue. 

 

Could you follow the steps I mention above, and let me know if they do the trick for you?

 

Keep me posted!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?