For many many years, I've been a Dropbox Pro member. During this time, they decided at some point, that 300,000 files is the maximum they will support.
Now, I know what you are thinking.
The article hotlinked everywhere says anything above 300,000 files will have degraded performance. However, the problem is much deeper than this. The dropbox desktop application often crashes, stops syncing new clients - and sometimes stops syncing old clients.
I've opened multiple support tickets on this issue, on the crashing issue, on the sync issue - and I keep getting told by the support teams the same answer. They will not support me with more than 300,000 files - and they close the tickets.
So, I ask in seriousness, most businesses have far more than 300,000 files they want to keep available through cloud solutions. OneDrive, Google Drive and many others have no file support count limit - in fact Google Drive has some pretty sweet optimizations for working specifically with millions of little files.
Anyway I've spent the last month trying to get Dropbox support to address the crashing issue (we are at about 40% of the 1TB limit, with around 3 million files) and I keep hitting a brick wall with them. Fortunately, it comes at a time where we haven't yet purchased Dropbox for Business. Today, I cancel my many many many years old Dropbox subscription for favour of a new vendor - but I have to ask... what exactly does Dropbox provide for Small Business? Do they actually support more than 300k files for business clients? Because they sure don't for pro users. And I'd like to be able to make informed suggestions for my clients (we do a lot of consultant work).
I've had a lot of other issues over the years, including their support system based around Zendesk no longer sending emails and support teams blind closing tickets. I asked many times to have them address this issue as well - and they do not. Not to mention support tickets getting generated 4 or more times on submission to Zendesk. We've even had large groups of files vanishing with a Server Error 500 when trying to restore, causing us at one point to lose over 100,000 files. The cause was never determined and took almost 20 support requests with them repeatedly advising me they were restoring the files (after lots of apologies later, the files were still never restored). So seriously asking, is the business package really a business grade solution?
Minor update :
After 3 years of reporting issues and logs, I caught one of the many repeat crash errors in a debugger today.
The dropbox team needs to learn how to wrap their file operations in a try catch and how to fix their own server 500 errors.
After being refused support again, we left dropbox and I've never looked back
Solved! Go to Solution.
it's crazy that absolutely nobody answered to this, neither dropbox nor other users.
unfortunately i had to quit dropbox because of this file limit, which is extremely annoying.
i dont think its that difficult to get control about and i can't imagine at all, that there are not enough people with this specific request out there. i had 2 million files online and lost almost everything due to this bug.
dropbox didnt do anything about it except repeating their standard statement.
i still ask them every once in a while about the status quo - but it doesnt look like they´re actually working on this.
now i`m with sync - which is great as in bang for the buck and file limits, but they lack a proper online search and little annoying details like that. and then again google drive has no proper file history and lacks a lot of features.
COME ON DROPBOX - do something about it!
Community Moderator @ Dropbox
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I am running into the same issues, with Dropbox just closing my tickets.
I found them unresponsive and so disspointed. We have been with them for many years, and this is what it has come to. I would love to know what you all switched to as I am at the point to cancel my subscription of 70 users on the account. I don't even have that many files, 800K but Dropbox can't handle that.
Sorry to hear about this @Elfreda S.!
I've passed your comments along to the expert handling your case and gave them a nudge so you should be hearing from them as soon as they have the chance to fully review it.
Moreover, I would like to assure you that such sensitive operations are always a priority and may sometimes prove to be time-consuming. All cases are unique and there is no set timeframe for completion. Having said that, if there's anything else I can do from my end, do let me know.
Thank you and apologies for any inconvenience this might have caused.
For more info on available support options, see this article.
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