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Re: Installation Failed Error Code 1073741795
I've been on the same journey as Searson from a thread elsewhere in the community chat. I've been experiencing the exact error code:
To bypass a lot of the troubleshooting, I've already tried these fixes to no avail:
- I meet the minimum system reqs to run Dropbox
- I have a secure internet connection
- Antivirus (Bitdefender), firewall, and VPN disabled/turned off
- Firewall manually configured to work with dropbox
- Creating another user profile on computer then installing
- Tried to install app using typical installer (DropboxInstaller.exe)
- Tried to install app using Offline Installer (134.4.4115)
- Tried to install app using Offline Installer (140.4.1951)
- Clicking on the hyperlink for advanced re-install - takes me to this inane help page:
Dropbox installer failed to start | Dropbox Help
Frankly, I've given up all hope. I'm past frustration or even anger, rather, I find myself impressed. Impressed that such an impenetrable issue persists and none of the internet witches and wizards can solve this conundrum of digital arcana.
12 Replies
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- Hannah
Dropbox Community Moderator
Hey Kyle mcGill, thanks for joining our Community and sorry to see you're having trouble with our desktop app.
So, if I understand correctly, you never managed to perform the advanced reinstall, right?
Can you try following the steps in this article to see if it helps?
Keep me posted. I tried everything as well, nothing would work. Did someone find a solution?
Hi Hannah, that is one of the details exacerbating the issue. I can never get past step 2 as every uninstall attempt is met with this every time:
I cannot uninstall the app to begin with in order to perform a re-install.
- Hannah
Thanks for the nudge here, Kyle mcGill.
If you're not able to uninstall Dropbox, please follow these steps:
- Open the "Task Manager" by right-clicking the taskbar and clicking "Start Task Manager".
- Click "Processes", to see if there are any processes associated with Dropbox, that might be preventing it from being uninstalled. (You may need to click "Show processes from all users" to check all processes)
- If you see any Dropbox processes, click on the line that references the process to select it and click on "End Process"
Once this is done, try to uninstall once again, to see if it works.
Hmm, the only process I see in the list from Dropbox is when I attempt an uninstall:
Clicking "end process/task" gets me this:
Launching the troublshooter retries the uninstall only to get the same result- an uninstall failure.
- Nancy
Hey Kyle mcGill, hope you don’t mind if I jump in.
Since the same issue persists, I can open a ticket for you and send it over to your Community email address.
Let me know if that’s alright.
Sure Nancy, thank you.
I'll keep an eye out for it.- Nancy
I just opened a ticket for you!
When you’ve got some time, please reply back to me, and we’ll further check this.
Cheers.
Is there ANY update on the original purpose of this thread??? This is absolutely ridiculous. I'm about to just wipe my whole system and start all over again. How does a program that is working perfectly just stop after an update. And why doesn't it happen on my laptop or other devices. Please get us an answer to this ASAP.
- Any update on this?
Can you at least extend the support of old versions? 120.x worked perfectly fine for all of us. Unfortunately, it would not sync anymore... Is someone actually working on this??? It’s been weeks with zero answers. How can that possibly be???
Indeed, first line support and requesting us to open and report tickets in detail went well, using dropbox-snapshot, which did install flawlessly, also worked well. Paying my dropbox subscription also went perfectly. Getting any second (line?) response to the reported issue takes at least a month (if any?). Please Dropbox, I built my private and work environment around cloud accessibility and paid for this. Is there any idea where this error can originate from so that I can resolve it myself? Installers of any other type of software, including dropbox snapshot, work perfectly. Please, even if you do not aim to further fix this, update us so we can cancel our subscription and move on with an alternative, because this affects in particular my professional life seriously.
Nancy Megan Emmet (this issue has not been resolved actually) Jay Hannah
