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HP+Dropbox promotional offer activation problem

I Didn't receive my HP promotion.

HunterbyDesign
Explorer | Level 3
‎05-21-2022 07:02 PM

I Have just bought my first HP Laptop and installed dropbox to received the free space. However Once all my windows updates finished installing i dont have the space allocation as per the promotion 

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Rich
Super User II
‎05-21-2022 08:33 PM
@HunterbyDesign wrote:

I Have just bought my first HP Laptop and installed dropbox to received the free space.

Did you install Dropbox yourself, or did you do it through the app that's pre-installed on the laptop? You need to use the app that's pre-installed.

 

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HunterbyDesign
Explorer | Level 3
‎05-22-2022 01:15 AM
Yes I installed it as per the pre installed installer
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Mark
Super User II
‎05-22-2022 03:11 AM

Have you then completed the Getting Started guides: www.dropbox.com/gs ?


 


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HunterbyDesign
Explorer | Level 3
‎05-22-2022 05:12 AM
No, I had an account already which I signed into after install. I’ve not owned a HP before so couldn’t have done this promotion previously too
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Mark
Super User II
‎05-22-2022 11:09 AM

Regardless of having an account or not a term of the promotion is that you must complete www.dropbox.com/gs


 


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Heart Did this post help you? If so please mark it for some Kudos below. 


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:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

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HunterbyDesign
Explorer | Level 3
‎05-22-2022 06:40 PM
Ok thanks Mark, I’ll have a go at that now.
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HunterbyDesign
Explorer | Level 3
‎05-22-2022 08:24 PM

Had a look and it seems ive completed these a while ago

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Walter
Dropbox Staff
‎05-23-2022 01:05 AM

Hey @HunterbyDesign, sorry to jump in here, but would it be OK if we reach out via email to have a further look internally? 

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Commuter34
Explorer | Level 3
‎06-25-2022 01:19 PM

I recently bought a new hp desktop and bought my son an HP laptop. Both should be eligible for the one-year of 100 GB Dropbox storage. When I signed into my account, there wasn't the additional storage space. Please email me to assist with completing the process for the increased storage, which will help me transfer my files from my old PC to the new one.

 

 

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