I Didn't receive my HP promotion.

[HunterbyDesign]

I Have just bought my first HP Laptop and installed dropbox to received the free space. However Once all my windows updates finished installing i dont have the space allocation as per the promotion 

[keelsryan]

Hi Mark, Wondering if you could help me out? I'm having the same issue and have followed all the steps in getting started.

Cheers, Keely

[keelsryan]

Hi,

I bought a new hp laptop this week and followed the steps for Dropbox 100GB promotion but haven't seen it added to my account yet. Does anyone have any words of wisdom

Cheers,

Keely

[maher1982]

Hi, There may be a variety of reasons you're not eligible to redeem the promotional space:

• You're only eligible to redeem the same type of promotional deal once. For example, you can't redeem the HP promotion more than once, even if you buy multiple eligible HP devices.
• The Dropbox app was not pre-loaded on your device.
• You bought your device pre-owned or refurbished, and the previous owner redeemed the promotion associated with the device. Each device can only earn promotional space once.
• Your device may not be eligible for the promotion due to some country and retailer exclusions.
• Some HP promotions may only apply to new Dropbox users.

Please find below link for more details:

https://help.dropbox.com/storage-space/hp-promotion

[Megan]

Hey @keelsryan, I hope you're doing well!

Would you mind if I send you an email, in order for us to have a closer look into this? 

Keep me posted!

[keelsryan]

Hi Megan, 

Please do, that would be great!

[Megan]

Hey @keelsryan, I just sent you an email, I'll see you there!

[Paspiz]

Hi everyone.

I have just purchased HP PC. I find Dropbox promotion with it but I cannot find hot to activate it.

I read info on https://help.dropbox.com/it-it/storage-space/hp-promotion but is not clear to me if I had to write an email to HP / Dropox support.

However I cannot find in my Dropbox account a way to do to.

May someone help me please?

Pasquale

[Mark]

You need to open the pre-installed Dropbox application on the device - you MUST NOT download or manually update it. Then sign in and follow the prompts. You also need to complete www.dropbox.com/gs

[Jorgegzz]

Hello Megan, I have the same problem as Keely

Hi,

I bought a new hp laptop this week and followed the steps for Dropbox 100GB promotion but haven't seen it added to my account yet. Does anyone have any words of wisdom

Thanks

Jorge

[Megan]

Hey @Jorgegzz, welcome to our Community! 

Did you install Dropbox yourself, or did you do it through the app that's pre-installed on the laptop? You need to use the app that's pre-installed on the device. 

Also, have you then completed the Getting Started guides: www.dropbox.com/gs ?

Keep me posted!