I Didn't receive my HP promotion.

[HunterbyDesign]

I Have just bought my first HP Laptop and installed dropbox to received the free space. However Once all my windows updates finished installing i dont have the space allocation as per the promotion 

[Rich]

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@HunterbyDesign wrote:

I Have just bought my first HP Laptop and installed dropbox to received the free space.

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Did you install Dropbox yourself, or did you do it through the app that's pre-installed on the laptop? You need to use the app that's pre-installed.

• https://help.dropbox.com/accounts-billing/space-storage/hp-promotion

[HunterbyDesign]

Yes I installed it as per the pre installed installer

[Mark]

Have you then completed the Getting Started guides: www.dropbox.com/gs ?

[HunterbyDesign]

No, I had an account already which I signed into after install. I’ve not owned a HP before so couldn’t have done this promotion previously too

[Mark]

Regardless of having an account or not a term of the promotion is that you must complete www.dropbox.com/gs

[HunterbyDesign]

Ok thanks Mark, I’ll have a go at that now.

[HunterbyDesign]

Had a look and it seems ive completed these a while ago

[Walter]

Hey @HunterbyDesign, sorry to jump in here, but would it be OK if we reach out via email to have a further look internally? 

[Commuter34]

I recently bought a new hp desktop and bought my son an HP laptop. Both should be eligible for the one-year of 100 GB Dropbox storage. When I signed into my account, there wasn't the additional storage space. Please email me to assist with completing the process for the increased storage, which will help me transfer my files from my old PC to the new one.