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No internet connection

No internet connection

KobusMe
Explorer | Level 3
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Dropbox states that I have no internetconnection ..... BUT I have.

 

HELP (im not a computerwizzard)

 

10 times reinstall

Virusscanner disabelled

Windows

HPdesktopDB01.jpgDB02.jpg

 

1 Accepted Solution

Accepted Solutions

Jay
Dropbox Staff
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When you reinstalled the app, did you perform an advanced reinstallation of the app, or a basic reinstall from the site?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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18 Replies 18

Hannah
Dropbox Staff
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Hey @KobusMe, thanks for reaching out to the Dropbox Community today.

 

Do you perhaps have any security programs, like an antivirus, VPN, firewall, proxy, etc. on your computer, that could potentially be blocking the Dropbox app?

 

If so, can you temporarily disable them, to see if that helps?

 

Keep me posted.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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KobusMe
Explorer | Level 3
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I already tried this. I tried all solutions from the website. I couldn't find any solution that does work 😞

Jay
Dropbox Staff
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Hi @KobusMe, are you connected to a work network or your home internet connection?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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KobusMe
Explorer | Level 3
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My home internet

KobusMe
Explorer | Level 3
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My home internet. Ethernet 1000Mbits and wifi. Both don't work

Jay
Dropbox Staff
Go to solution

When you reinstalled the app, did you perform an advanced reinstallation of the app, or a basic reinstall from the site?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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KobusMe
Explorer | Level 3
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Hello Jay,

 

I don't know how but it works now!!! Yeahhhh 😀

 

Thanks for te help.

 

Greetings Kobus

nicowijaya88
Explorer | Level 4
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well now i got the problem

 

i already tried re-install but nothing happen. i use windows server, when i tried to install in windows 7 it works. is it currently dropbox has an issue with windows server?

Walter
Dropbox Staff
Go to solution

Hey @nicowijaya88, sorry to hear about this.

 

I just wanted to mention that hosting the Dropbox desktop app on a server, such as a Windows Server OS, isn’t supported by Dropbox. You can, however, host the Dropbox desktop app on a computer that’s also running a server.

 

I know it's not much, but I hope this clears things up. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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