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[Solved] Dropbox Setup "No internet connection" error message

[Solved] Dropbox Setup "No internet connection" error message

Morgan B.
New member | Level 1

Just tried reinstalling 3.03. The program installs but then when it goes to the Setup window I get an error message saying that I have no internet connection and to computer is offline (clearly it isn't since I'm posting from it now"). Click the "retry" button but to no avail. This is on a PC currently running windows 8.1.
Also the share dropbox link by right clicking disappeared about a week ago.

My mac and mobile devices are still fine.

1 Accepted Solution

Accepted Solutions

Re: [Solved] Dropbox Setup "No internet connection" error message

Coolio
New member | Level 2

In case there are any help for users in Mainland China.

I use Mac, and none of the solutions above helped me.

But finally when I chose "Manual" in the proxies settings, changed the proxies type to "SOCK 5"(the type of VPN I used) and entered the host numbers, it worked!:smile_cat:

View solution in original post

56 Replies 56

Re: [Solved] Dropbox Setup "No internet connection" error message

Morgan B.
New member | Level 1

Just solved my problem in case anyone else is running into it. Pretty simple of course. The McAfee firewall was preventing me from completing the setup. Turned off the firewall for a couple of minutes and ran through setup.

Re: [Solved] Dropbox Setup "No internet connection" error message

Ben M.
Helpful | Level 5

I'm having the same issue, but disabling windows firewall didn't help.

Re: [Solved] Dropbox Setup "No internet connection" error message

Ben M.
Helpful | Level 5

For what it's worth - my issue looked the same and was solved by disabling the proxy in dropbox settings.

Re: [Solved] Dropbox Setup "No internet connection" error message

Éloïse D.
New member | Level 1

Hi, I have a question For Ben, How did you succeed to disabled your proxy settings if you can connect ? I can change it but it doen't keep the data when I update… Thanks a lot

Re: [Solved] Dropbox Setup "No internet connection" error message

Santi V.
New member | Level 1

I was having the same problem, e.g. failure to recognize the internet. I tried turning off the virus protection (Kaspersky) and it went through with the installation.

Re: [Solved] Dropbox Setup "No internet connection" error message

Rui M.3
New member | Level 1

I had the same problem as Morgan and Ben. I first tried to disable Windows firewall and antivirus, that didn't work. Then I tried configuring "Proxies" to "No Proxy", and that solved the problem.

Re: [Solved] Dropbox Setup "No internet connection" error message

Diego Alonso E.
New member | Level 1

Try running this command at the command prompt
netsh winsock reset catalog

Re: [Solved] Dropbox Setup "No internet connection" error message

Oxord Computer
New member | Level 1

Same problem here, I am using windows XP and I already tried turning off my Firewall and turn proxy to "no proxy". But did not resolve the problem. Please help...

Re: [Solved] Dropbox Setup "No internet connection" error message

daniel k.28
New member | Level 1

Same here, I tried turning off all firewall etc and I set to "no proxy". Also the command prompt
netsh winsock reset catalog. Still there is no connection! Any other ideas?

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