Cannot open Google Sheet document on the Dropbox website

[dw23]

Hello all -

I have a Google Sheet that i created several months ago.  I have been using it (updates) several times a week.  Today, I am no longer able to open the google sheet.  I keep being directed to a page with this:

Sign in to continue
You need a Google account to access Docs, Sheets, or Slides
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Sign inCreate Google account

I am signed into my Google account and i am able to open all other files, but suddenly not this one.  I even cleared the cache/cookies and still it doesn't work.  

Any suggestions or help are welcome!

thank you

Update:  I just checked another Google document and I cannot open that one either.  It is  Doc format.  I can open up documents I created as Word Doc, but not Google Doc or Google Sheets.  These are important docs for me.  I hope i can recover them.

[flowerpower39]

Wow, disabled my duck duck go extension and voila! I can now edit docs and no more annoying "sign in" prompt. you're awesome thanks so much!

[Beelphegor]

This is happening to me too, I've tried different browsers, different computers, and I cannot view or create google documents. I don't have the extension mentioned here and I have never installed it, please dropbox I need support from somebody as I urgently need to access my information.

[Walter]

Hey @Beelphegor, sorry to hear you're having issues with this.

Could you try disconnecting the G-Suite integration from your account's Connected Apps tab and re-connecting it anew though the App Center?

[Beelphegor]

hi @Walter, I can't see the integration in my account's connected apps, and I don't see any button to reconnect on the App center

[Hannah]

Sorry to jump in here, @Beelphegor.

Can you please send us a screenshot of the options you see in your connected apps page in your Dropbox settings?

[salinapshah]

I'm unable to open or create Google Docs or Google Sheet files in DropBox, even though 1) both my google account and dropbox account have the same email/username, and 2) my google account settings are already set up to share data the the third party Dropbox app.

I keep getting this error message (whether trying to open or create a google doc or google sheet file)...

Any other ideas??

[Megan]

Hey @salinapshah, welcome to our Community!

Have you tried to open, or create a document from a different browser, or from a private browsing window, to see if you get a different behavior? 

If I were you, I'd try copying the file and then try to preview the copy. Can you give it a go?

Keep me posted.

[asdxasdx]

Hey, every time I want to open a document on www.dropbox.com with google docs, the Google login window appears. After the login, the same page reloads ("Sign in to continue..."). I tried all the possible solutions discussed in other threads (3 different browsers, same email for dropbox and google, every browser plugin deactivated, incognito mode, ...).

Can anyone help me?

[Hannah]

Hey @asdxasdx, sorry to see you're having trouble.

Were these docs created in Dropbox?

And are they Google Docs or Microsoft Word files you're trying to open with Google Docs?

[asdxasdx]

Thanks for the quick reply. When I create a Google doc in Dropbox (which is then stored in my Google Drive with a link to it in my Dropbox), I can open it via "Open with Google docs". But when I want to open a Microsoft Word file (whether it was created in dropbox or just uploaded from my hard drive), the Problem appears...