Integrations
Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.
Hello all -
I have a Google Sheet that i created several months ago. I have been using it (updates) several times a week. Today, I am no longer able to open the google sheet. I keep being directed to a page with this:
Sign in to continue
You need a Google account to access Docs, Sheets, or Slides
Please make sure third-party cookies are enabled. Learn more
Sign inCreate Google account
Thanks for the update, @asdxasdx.
Just to check, if you change the default place where your Microsoft Office files open to Google Docs in this case, does that help at all?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Google docs was already my default option. I changed it to MS Office and then back to Google docs - but this did not help as well ![]()
Hi @asdxasdx, have you changed your email address on your Dropbox account?
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Yes, I changed it from my iCloud adress to my googlemail adress to make sure that it matches the google docs username. I did that because I've read in another thread that this may solve my problem.
Hi @asdxasdx,
Just seeing if I can help here.
Yes, you definitely need the emails to match for Google integration with Dropbox, same for Microsoft Office.
If you are signed in with the same email there (in Word for the web, for example) as you use for your Dropbox account, you should be fine.
Is this still happening with newly created items after the email change?
Also, were the ones you're having trouble with converted from Google format to Microsoft format before you set the default for Google files to be stored on their side?
Let me know what you see!
Calvin
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
I am having the same issue with not being able to open files in Google Drive. It says to "Start session" but won't let me proceed further. As the problem was an extension in this solution I tried disabling extensions, however this has not worked.
Anyone have any clue?
Hi @JohnpB, have you tried switching browsers entirely to see if this helps, or using incognito mode?
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!