Daily DbxSvc ID 281 causing multiple daily bluescreen of deaths

[e_cormack]

Hi All,

I am running Dropbox on Windows 10 and am experiencing daily BSODs, usually 2-3. When I open Event Viewer, I can see Errors for DbxSvc with Event ID 281. The event details are as follows:

Log Name: Application
Source: DbxSvc
Date: 25/03/2021 2:36:39 PM
Event ID: 281
Task Category: (4)
Level: Error
Keywords: Classic
User: N/A
Computer: CORSAIR540
Description:
CertFindCertificateInStore failed with: (-2146885628) Cannot find object or property.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="DbxSvc" />
<EventID Qualifiers="49154">281</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>4</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2021-03-25T03:36:39.5550831Z" />
<EventRecordID>48272</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>CORSAIR540</Computer>
<Security />
</System>
<EventData>
<Data>(-2146885628) Cannot find object or property. </Data>
</EventData>
</Event>

I have tried reinstalling the desktop app to ensure the app is up to date, but this has not resolved the issue.

Wondering if anyone is able to assist or provide me with some guidance?

[Jay]

Hi @e_cormack, thanks for messaging today!

Are you receiving any actual errors from the Dropbox desktop application?

Do you experience any kind of performance issues?

This will help me to assist further!

[e_cormack]

Hi Jay,

Thanks for reaching out to me, much appreciated.

No errors that I am aware of from the Dropbox app. As for performance issues, none that I am aware of. There are no other events in Event Viewer that correspond to the BSOD.

[Jay]

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

[e_cormack]

Hi Jay,

I am on a Dropbox Plus plan. Two separate users spread across five devices - myself with desktop/laptop/mobile and my business partner on desktop/laptop.

I have just followed the steps you have provided with the advanced uninstall and reinstalled on my affected device. Prior to the uninstall I experienced two BSODs. I will provide you with an update tomorrow to see if I have experienced any further BSODs.

Thanks,

Evan

[Jay]

Thanks for the info, keep me informed of any changes!

[e_cormack]

Hi Jay,

Just experienced my first BSOD of the day - same issue, Error in Event Viewer DbxSvc with Event ID 281.

Any ideas on next steps?

[Jay]

Thanks for the reply, I'd recommend contacting the support team for further assistance on this matter.

They should be able to investigate this in more detail.

[Ajedesign]

Hi,

I'm having the exact same isse with multiple BSOD on a daily bases triggered by DbxSvc Event ID 281.
Did you sort out what was wrong?

BR,

Andreas

[Pete1010]

Same here.  Tried complete removal of Dropbox and reinstall newest version from Dropbox website, 143.4.4161.  Any help from Dropbox?