Dropbox on Android suddenly unable to open protected Word document

[eastpaw]

@RetiredEE it's this button right here.

[jima999]

Unfortunately the 3 vertical dot menu only seems to come up with 2 options - "Share" & "Manage Access" - no "Open With" on the 306.2.2 version of Dropbox I'm using which I believe is the latest for Android 13.

[eastpaw]

Where are you accessing that menu?

And did you try scrolling down?

[jima999]

You're quite right - I should've scrolled down! The "Open With" option is at the bottom as you rightly said - thanks. After that, things are basically as before but the "File type not supported" message really does need to go.

Thanks again.

[eastpaw]

No problem - not scrolling down was exactly my mistake as well.

And yes one reason why we're all struggling with this is bad UI.

[llayen0314]

I noticed recently that word password protected files can no longer open via drobox on my android. The files open on my desktop but not on my android. 

Please help!

[Walter]

Hey @llayen0314, sorry to hear you're having issues with this.

Could you check if what's described here helps in your case as well?

[llayen0314]

Thanks, I tried but still get error "Can't open this document" password protected file ae not supported.

[Megan]

Hi @llayen0314, could you send me a screenshot of the error you mentioned? 

[llayen0314]

The picture to your right is the first error message. The picture on your left error message after I click on the 3 dots right hand corner to open with ...