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Nishukush's avatar
Nishukush
New member | Level 2
2 years ago

Error when importing .MOV file from DropBox in Adobe apps

Hi all,   I am a Adobe After Effects user. I keep my files synced to DropBox. Frequently, I get an issue where, when I try to open a project, After Effects should import all the media files lin...
desktop
Third Party Integrations
PARTNER's avatar
PARTNER
Helpful | Level 6
1 year ago

Jay Walter Megan This is killing me and my team as well. Exact same issues. I've tried everything outlined in this thread to no avail. 

Sonoma 14.4
Dropbox 159.3 (in user folder, NOT file provider)
Adobe After Effects 24.2.1

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

HI PARTNER, have you contacted the support team via email?

  • PARTNER's avatar
    PARTNER
    Helpful | Level 6
    1 year ago
    Yes, but have yet to reach a solution
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    In that case, it would be best to continue your troubleshooting with them, since they can investigate more details than we are able to over the Community.

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