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Excel for web undoing deleted changes, and restoring them back.

Excel for web undoing deleted changes, and restoring them back.

jpgasstrom
Explorer | Level 3
Go to solution

I use Dropbox to store an Excel Spreadsheet, and most of the time (90%), make periodic changes through the dropbox web interface, by using the "Open in"... "Excel for the Web" option.  When I make additions or changes to the spreadsheet, they update fine.  However, if I just want to clear the data in one cell, it allows me to delete the data and shows correctly at first.  However, after a few seconds, the deleted data shows back up - as if the web app thought I deleted it by accident, so it was "auto restoring."  The problem is, I need it deleted.  Even if I delete the data and then very quickly use the "Save and Return to" feature, when I go back in the data is restored.

 

I don't know if this is a dropbox issue or an "Excel for the web" issue.  Any help is appreciated.

 

-John

1 Accepted Solution

Accepted Solutions

Megan
Dropbox Staff
Go to solution

Hey @jpgasstrom, thanks for the update! 

 

Have you tried switching browsers, or trying an incognito mode after clearing your browser's cache just to check if the same thing happens there? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

5 Replies 5

Megan
Dropbox Staff
Go to solution

Hi @jpgasstrom, I hope you're doing well!

 

After reviewing your case, I have to admit that this sounds like an Excel issue, but let's have a closer look into this.

 

Do you happen to have noticed if this happens when you use a specific browser? Would you mind also trying a different one, just to check there? 

 

Also, does it happen with all of your documents, or some of them? 

 

Let me know more, and we'll take it from there! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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jpgasstrom
Explorer | Level 3
Go to solution

It seems to only be happening in one file.  FIN/GEMC/GBC.xlsx

Megan
Dropbox Staff
Go to solution

Hey @jpgasstrom, thanks for the update! 

 

Have you tried switching browsers, or trying an incognito mode after clearing your browser's cache just to check if the same thing happens there? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

jpgasstrom
Explorer | Level 3
Go to solution

I was using Chrome, and it kept undoing the changes.  I tried Microsoft Edge, and that seems to work as expected.  Thank you!  I'll also try incognito mode and clearing the cache next time I go in.

Megan
Dropbox Staff
Go to solution

Awesome news @jpgasstrom!

 

If you need anything else, give us a shout. Enjoy your week ahead!


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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