Failing to send Rocketbook notes to Dropbox

avdezine · ‎08-16-2021

I have a couple of Rocketbook notebooks and have been syncing since December with no issues until this past weekend.

When I attempt to send my notes to any of the pre-set destinations within Dropbox I receive the error 'Failed to connect to Dropbox'.

However, when I 'check' the destinations in the Rocketbook app, there are no issues with any of the Dropbox connections, they are all operational. I am also able to connect and change the destinations within the Rocketbook app to Dropbox and folders within my Dropbox with no issues, but when I attempt to send I am again given the error. I have even revoked the permissions to Rocketbook from within my Dropbox account and then re-engaged but still nothing.

Does anyone have any thoughts on this or other ways to troubleshoot? Thanks in advance for the support!!

Mskatal · ‎08-20-2021

I think that they made it!
Download the Rocketbook Update and check it.

View solution in original post

Mark · ‎08-16-2021

I'd suggest asking Rocketbook for help - it sounds like their API could have a fault

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Jay · ‎08-16-2021

Hi @avdezine, as @Mark suggested, most likely there needs to be a change in their app on how it connects to the Dropbox API.

There might have been a recent change on their end which is preventing it from working correctly.

Keep me updated with any progress!

Jay
Community Moderator @ Dropbox
dropbox.com/support

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avdezine · ‎08-16-2021

thank you both. I did reach out to Rocketbook and they are on it!

Mskatal · ‎08-18-2021

I’m new with Rocketbook - have the same problem (everything works perfect - but it doesn’t save) - for the time being I define one icon so it will send e-mails to a Dropbox new recipient address that keeps the attached to a new folder in drop box but then I only have one Rocketbook folder in Dropbox. I will be happy to know if Rocketbook solved it for you.

avdezine · ‎08-18-2021

Rocketbook is still working on a solution but I will keep this thread updated if I hear anything else.

raormsby · ‎08-19-2021

Great, I'm having the same issue.

Tborg · ‎08-19-2021

Same issue here. Appreciate the updates.

Eyebeams · ‎08-19-2021

Absolutely the same issue - this is now a ‘thing’ that needs to be resolved - and quickly.

Mskatal · ‎08-19-2021

A. We should all write to Rocket book.. Dropbox claim that they are not responsible. (I wrote them in my country, said they would check it but didn’t return yet).
B. Can this be related to the system (I’m using iOS)?

Failing to send Rocketbook notes to Dropbox

Failing to send Rocketbook notes to Dropbox

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