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Issues with Salesforce and Drop Box integration

Issues with Salesforce and Drop Box integration

Rejith Varma
Explorer | Level 4
Go to solution
I connected DropBox to Salesforce but it is not working as intended. We do have a DroBox business account
 
When we try to add files to Dropbox from Opportunity it shows an error like this ( screenshot below ). I am the sys admin and am not the opportunity owner. 
 
Could you please help? Appreciate your support
 
DropBox.png
1 Accepted Solution

Accepted Solutions

Hannah
Dropbox Staff
Go to solution
Hey @Rejith Varma, thanks for reaching out to our Community.

Have you checked if your Dropbox for Salesforce is up to date? If it's not, you can update it, using the info here.

Also, has the owner of the Opportunity connected Dropbox to Salesforce on their end, like the error says?

Keep me posted!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

6 Replies 6

Hannah
Dropbox Staff
Go to solution
Hey @Rejith Varma, thanks for reaching out to our Community.

Have you checked if your Dropbox for Salesforce is up to date? If it's not, you can update it, using the info here.

Also, has the owner of the Opportunity connected Dropbox to Salesforce on their end, like the error says?

Keep me posted!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Rejith Varma
Explorer | Level 4
Go to solution

Thank you Hannah, I have a version difference in the installed version and the one available in AppExchange. Will try upgrading it.

Hannah
Dropbox Staff
Go to solution
Great, Rejith, make sure to let us know if there's any issue after you do that!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Rejith Varma
Explorer | Level 4
Go to solution

Yes, I will definitely do that. Thank you.

Rejith Varma
Explorer | Level 4
Go to solution

Hi Hannah,

 

It is now working as expected. Appreciate your valuable support.

Hannah
Dropbox Staff
Go to solution
That's perfect, Rejith, thanks for the update!

Happy to see you're now able to use the integration as normal.

If you ever need anything else, please make sure to let us know!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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    Hannah Dropbox Staff
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    Rejith Varma Explorer | Level 4
What do Dropbox user levels mean?