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Trouble opening the Dropbox desktop app on new Mac Air

Trouble opening the Dropbox desktop app on new Mac Air

CathMac
Helpful | Level 6
Go to solution

I'm way out of my depth here.  I've been a long time user of Drobox and have installed the desktop app previously but its not working this time.  I used the Migration Assistant to set up new Mac Air from MacPro.  I've found Dropbox in launchpad but there are no files.  I have tried to delete but I get a dialogue box saying its open and cannot be deleted.  I have tried installing a new one both through my account or from the Dropbox site but it progresses no further thn showing up in the tool bar and then disappearing beofre the new step.  I also think I may have logged in to the new app via google which I never use so I'm getting myself ina twist.

Any help would be gratefully received.

Cheers

Cathy

 

1 Accepted Solution

Accepted Solutions

CathMac
Helpful | Level 6
Go to solution
Hi Walter,
It turned out to be simple, of course!
I found the Dropbox icon on the top right hand side of my screen and logged out there. That then enabled me to delete Dropbox from Finder/ Applications and then reinstall and open with the correct log in.
Cheers😀

View solution in original post

4 Replies 4

CathMac
Helpful | Level 6
Go to solution

I worked it out, 😁 and feel pretty proud of myself!! So a bit that's a morale booster I had to share.  Cheers all!!

Walter
Dropbox Staff
Go to solution

Hey @CathMac - glad to hear you sorted it out in the end and thanks for keeping us in the loop too.

 

If you'd also like to let us know the steps you followed to do this, I'd appreciate it.

 

Thanks a bunch, Cathy. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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CathMac
Helpful | Level 6
Go to solution
Hi Walter,
It turned out to be simple, of course!
I found the Dropbox icon on the top right hand side of my screen and logged out there. That then enabled me to delete Dropbox from Finder/ Applications and then reinstall and open with the correct log in.
Cheers😀

Walter
Dropbox Staff
Go to solution

Thanks for the update, Cathy!

 

See you around the Community and take care!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

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