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Why can't I edit a file using Google Workspace?

Why can't I edit a file using Google Workspace?

Mon0600
Explorer | Level 4

Hi. I'm a bit confused since I can't edit a document in our Dropbox  Team Business Account using Google Docs, or Sheets even if my Google account is active and signed in. I don't know if I am experiencing this issue. 

34 Replies 34

Megan
Dropbox Staff

Hey @Mon0600, thanks for reaching out to the Dropbox Community!

 

Can you let me know what happens when you try to open, and edit your Google Docs via Dropbox? Do you get any errors? 

 

Do you have a paid G-Suite account to edit the files? It'll be helpful to also know which platform you're using. 

 

Keep me posted!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Mon0600
Explorer | Level 4

Hello, Megan!

 

Every time I open a file this one appears "Sign in with Google Workspace to edit business files" to which I never encountered this kind of issue since I use DropBox last November 2022. If paid Google Workspace is required then how about Microsoft Online can I edit a file in real time?

Megan
Dropbox Staff

Hi @Mon0600, are you definitely signed into a Google account with the same email as your Dropbox email?

 

Can you send me a screenshot of the error message you're receiving, please? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Jill999
Explorer | Level 4

I am also experiencing this issue.  I cleared my cookies and cache.  I checked any chrome extensions.  I am signed in using my google account.

Jay
Dropbox Staff

Hi @Jill999, we're currently experiencing issues when editing Google Docs. Our teams are investigating this matter in more detail in order to resolve it.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Jill999
Explorer | Level 4

This is still an issue.  Any word on when it will be fixed?  I tried everything that I read from these forums.

Hannah
Dropbox Staff

Hey @Jill999, sorry to hear that.

 

Can you let us know exactly what kind of issue you're having?

 

If you're getting any errors, please send us a screenshot as well, so we can have a visual.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Jill999
Explorer | Level 4

Below are two screenshots of what is happening when I try to edit files.  I have never signed in with a google workspace account.  I only have a gmail personal account.  All of a sudden, this is the prompt that I get.

Dropbox Issue 1.PNG

Dropbox Issue 2.PNG

Megan
Dropbox Staff

Hi @Jill999, sorry to jump in here! 

 

Do you happen to be on a Dropbox Business account, or have you upgraded recently? If so, you'd indeed need to link a paid G-Suite account to edit the files.


Megan
Community Moderator @ Dropbox
dropbox.com/support


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