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"word for the web" not working - error message: "sorry, we ran into a problem"

"word for the web" not working - error message: "sorry, we ran into a problem"

wmitchell1991
New member | Level 2

Has anyone else had this error message when trying to edit a document online?

 

Trying to open in "word for the web" application, which normally works fine, but getting "sorry, we ran into a problem".

 

Have tried the usual (different browsers, different tabs, restarting computer, logging out + in again etc) but no joy...

 

Huge inconvenience - would appreciate help. Thanks

3 Replies 3

Hannah
Dropbox Staff

Thanks for bringing this to our attention, @wmitchell1991.

 

No incidents have been reported for our systems today, so this is quite strange indeed.

 

Are you having this issue only with Word for the web or other MS Office web apps as well?

 

And is it affecting all your Word files or specific ones?

 

Are you having any issues previewing other types of files?

 

Let me know and we'll go from there.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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conteudo9
New member | Level 2

Hello, 
I'm trying to open a file with "word for the web" too and its not working. The page keep "loading" "forever"..

Jay
Dropbox Staff

Hi @conteudo9, could you try using another browser to see if this helps?


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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    conteudo9 New member | Level 2
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