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wmitchell1991's avatar
wmitchell1991
New member | Level 2
3 years ago

"word for the web" not working - error message: "sorry, we ran into a problem"

Has anyone else had this error message when trying to edit a document online?   Trying to open in "word for the web" application, which normally works fine, but getting "sorry, we ran into a prob...
Error Messages
Microsoft
Microsoft Office
Third Party Integrations
Web
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for bringing this to our attention, wmitchell1991.

 

No incidents have been reported for our systems today, so this is quite strange indeed.

 

Are you having this issue only with Word for the web or other MS Office web apps as well?

 

And is it affecting all your Word files or specific ones?

 

Are you having any issues previewing other types of files?

 

Let me know and we'll go from there.

  • conteudo9's avatar
    conteudo9
    New member | Level 2
    2 years ago

    Hello, 
    I'm trying to open a file with "word for the web" too and its not working. The page keep "loading" "forever"..

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi conteudo9, could you try using another browser to see if this helps?

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