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Re: Confusion over 25% special offer

25% discount notification for Dropbox Plus

Dnunes69
New member | Level 2

Today I received 2x a 25% notification on the Annual Plus plan, getting approximately $89
I didn't find the discount and called the chat. They said there is no such discount and in short I was lying.
Did anyone get this discount too? Brazilian users mainly

15 Replies 15

Rich
Super User II

@Dnunes69 wrote:

Today I received 2x a 25% notification on the Annual Plus plan, getting approximately $89


Where did you receive the notification? Do you have a screenshot showing it? Are you sure it was a legit and not a phishing or spam message?

Hannah
Dropbox Staff

Hey @Dnunes69, thanks for reaching out!

 

Like Rich suggested, can you please send us a screenshot of the notification in question, so we can look into it?

 

Thanks!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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TedM1
New member | Level 2

I have been a Dropbox user (free subscription) for many years and really like the product (prefer it over Onedrive, Google Drive, iDrive, etc.) but I do not upgrade because I feel the price is too steep for me as a personal user. I would be willing to pay $89 per year for the Personal Plus plan. So if this 25% discount is actually real and not a scam, please let me know and I will upgrade immediately. Unfortunately, I have approached Dropbox a couple of times over the last 4 to 5 years and they are never willing to offer a discount.

Nancy
Dropbox Staff

Hey @TedM1, I hope you’re doing well!

 

Do you remember perhaps what did the prompt mention exactly? In case you see it again on your Dropbox account, please make sure to take a screenshot of it, so that we can take a look.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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ronaldjohnson
New member | Level 2

I am a Senior on a fixed income using Dropbox for only personal use since it came out.

They want $119.95 annually to bring my account up to 2 TB.   That is out of my budget realm. 

Is there any program that offers Seniors a reasonable price?.

Thanks!

Mark
Super User II

I'm afraid there isnt @ronaldjohnson 

 

All I can suggest is Sharing The Idea for a discount scheme. 


 


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darkpatterns
Explorer | Level 4

When I was signing up for a membership, I got this popup:

 

image.png

(Apologies if this makes anyone jealous if they are excluded from this exclusive offer that may be a special incentive to high valued customers like myself.)

 

Excited to claim this special offer that Dropbox generously offered me, I hurried to complete my checkout immediately. But despite this the price remained the same $11.99/mo with no discount applied.

 

It's not possible that this was actually a deceptive attempt by Dropbox to get me to switch to paying for a full year up front, right? I assume it can't be because the popup doesn't mention anything about this!

Hannah
Dropbox Staff

Hey @darkpatterns, thanks for letting us know about this. 

 

Can we send you an email, so we can check this out internally?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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darkpatterns
Explorer | Level 4

Of course, @Hannah! Thanks for your eagerness to get to the bottom of this glitch that automatically and subtly selects the annual plan when you click the "Claim my discount" button! Certainly neither Dropbox nor I wants anyone to come away with the wrong impression that they've been taken advantage of by this exclusive special offer when their card accidentally gets charged an extra non-refundable $88.

 

I'll be sure to update the community after our email discussion so that other Dropbox customers who may receive this exclusive special offer have all of their questions answered. 

 

EDIT Level 2 and got some cool new badges! Love to see my engagement with this community paying dividends! Thank you and see you at Level 3!! 🙂

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