Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Billing Page Won't Load
The Dropbox site is giving me nothing but headaches. If I am signed out I can go to the billing page and it loads. If I go to sign in, the right side of the page doesn't load. I turned off ad blockers in case that was it.
When I go to send an email about this problem I'm only given the option to write about billing issues.
Tried the chat feature but that was no good.
19 Replies
Replies have been turned off for this discussion
If there's a phone number I can call, please let me know. I WANT TO GIVE YOU MY MONEY, DROPBOX!
This is what I see.
- Hannah
Dropbox Community Moderator
Hey impossiblefunky, thanks for bringing this to our attention.
Have you tried from a different browser or a private browsing window, to see if that helps?
Let me know how it goes and we'll go from there.
- Yes. Three laptops, one phone, six browsers, incognito, cleaned cookies and cache.
The right loads when I'm not logged in and disappears when I'm logged in. I think it's a JavaScript issue. - Megan
Hi impossiblefunky, interesting behavior.
Could I send you an email, in order for us to have a look?
Yes please! I sent an email earlier but haven't gotten a response.
[email removed as per Community Guidelines]
- Megan
I've emailed back a few times but haven't heard from you yet. Megan
- Megan
I just responded back to you impossiblefunky.
Tried private browsing, clearing my cache, clearing my cookies, turning off all plugins, going to three different computers on three different IP addresses, even tried doing it via my phone. This is not a browser issue.
I think I'm still being flagged as a Family account when I've been bounced back to a standard. This all happened when my friend ended his Family plan.
