Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Hi! I'm trying to change my billing info from an american card to a swedish card. It look like i need to cancel my subscription in order to change currency. My question is if I can cancel my subscription and resubscribe with a swedish card without losing all my stuff on dropbox or if everything will disappear? (I have 3TB worth of data stored on dropbox)
Hi
It'll be fine 🙂
What will happen is it may stop syncing for a bit (i.e. give error you are over quota) as you need that bit to happen before you can change card country. However, all files/data will stay!
- - - -
Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!
Hi
It'll be fine 🙂
What will happen is it may stop syncing for a bit (i.e. give error you are over quota) as you need that bit to happen before you can change card country. However, all files/data will stay!
- - - -
Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!
Hi, I cancelled my subscription which downgraded the account and is flagging that I'm over quota - all as suggested. However, I now cannot update my card or billing country. Can you please advise?
Thanks,
KW
Hey @KdubW!
Are you receiving any error messages when trying to re-upgrade your Dropbox account? If yes, feel free to upload a screenshot of what you see (just make sure your billing info is hidden).
Nancy
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi Nancy,
I'm not getting errors but no option to update billing info.
And when I go to pay, currency remains in USD but I'm in UAE hence why I'd like to change my billing country.
Thanks for your help.
K
Hi @KdubW, thanks for clarifying!
Just to make sure I understand everything correctly: when you access our plan page, and try to upgrade from there, does it ask you to upgrade in USD?
Or do you use a different way to upgrade? Are you currently in UAE?
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi again, @KdubW!
Currently, we don’t support the local currency of UAE, so the pricing for your plan would automatically display in USD.
You should still be able to use the payment method of your choice, though.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!